Licensing Administrative Assistant - Penda Aiken, Inc

Title: Licensing Administrative Assistant
Position Type: Long-term, temporary (1 year)
Location: New York, NY
Hours: 37.5 Hours
Salary: $23-25 per hour

Our client is seeking an assistant where your primary responsibility is providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts.

Responsibilities:

• Respond to written and verbal inquiries and complaints from applicants, licensed entities, and various stakeholders.
• Answer questions from applicants on the requirements of various licensure programs; assist applicants in completing applications.
• Review of license applications and ensure applications are complete; follow up with applicants to correct deficiencies.
• Review applicant’s criminal justice history (including coordinating submission of fingerprints with Division of Criminal Justice Services).
• Research database for other cannabis businesses located near applicants.
• Review application locations to ensure they are in compliance with local laws.
• Make corrections to resolve problems in processing applications.
• Provide preliminary application recommendations to supervisory staff.
• Work closely with other program units when needed.
• Complete other special projects; as assigned.

Requirements:

• Three years of full-time experience in a position where your primary responsibility is providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts. 
• High School Diploma required. Applicants with degrees or college semester credit hours will be credited with experience as follows:
  • 30 semester credit hours – 1 year experience
  • 60 semester credit hours – 2 years’ experience
  • 90 semester credit hours – 3 years’ experience

Submit your resume today!