Licensed Insurance Customer Service Representative - Harbor Star Insurance

** Candidate must have an active Insurance Florida 220 or 440 License to be considered**

Join our Team at Harbor Star Insurance LLC!

Welcome to Harbor Star Insurance LLC, where we prioritize client satisfaction and excellence in service. With a focus on being informative and helpful, we aim to provide our clients with the best insurance solutions tailored to their needs. Our culture values kindness, patience, and a collaborative approach to ensure our clients receive the support they deserve.

Join our team as a Licensed Insurance Customer Service Representative at Harbor Star Insurance LLC. In this role, you will play a crucial part in delivering exceptional service to our clients by assisting them with policy inquiries, providing insurance quotes, and ensuring their insurance needs are met. If you are passionate about helping others and have a keen eye for detail, this position is for you.

Apply Today, and be appreciated for your contributions, and help us be a top-performing agency! This position is for you if you're seeking a role as a Licensed Insurance Customer Service Representative who values feeling supported and continuous growth. The Harbor Star Insurance team is committed to providing a supportive environment where your contributions matter.

Salary Range: $17.00 - $25.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Work-Life Balance

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Hands on Training

Professional Work Environment

Equipment Provided

Office Snacks and Coffee

Pet-Friendly Office

Hybrid Work Location 1-2 days a week

Birthday Celebration

Staff Appreciation Lunches

Responsibilities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Conduct follow-up discussions with clients to ensure their contentment while progressing towards sales closure.
• Implement win-back strategies to re-engage with lapsed clients, demonstrating the value of our offerings.

• An active Florida Insurance 220 or 440 License is required.
• The preferred candidate will have 1+ years in the insurance industry.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Assess and prioritize tasks based on urgency and importance, ensuring that critical client needs are addressed promptly and efficiently.
• Ambitious self-starter who can work in a collaborative environment.
• Accurately input and maintain client information, policy details, and other relevant data into our databases and management systems.