*Licensed* Insurance Customer Service Representative - The Alan Taveras Allstate Insurance Agency

• Customer services representatives can expect to earn between $17-$20 per hour (depending on experience) plus bonuses.
• Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Salary Range: $17.00 - $20.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls.
• Understand how to quote home insurance and auto insurance.

• Must already have 4-40 or 20-44/2-20 insurance license
• At least One year insurance experience *required*
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Great Customer Service Skills.
• Problem-Solving Capabilities.