Licensed Customer Service Specialist - Neita Group - Allstate Insurance Agency

Join the Neita Group - Allstate Insurance Agency, a renowned name in customer service excellence as a Licensed Customer Service Specialist. Embrace the flexibility of fully remote work, allowing you to make an impactful difference from anywhere while being rooted in the vibrant communities in New York. Step into a role where positivity and engagement are fundamental. Our team values each member's contribution, encouraging growth and providing a supportive environment in which to thrive. Your affinity for helping others will shine as you engage with clients, addressing their insurance-related queries and needs with competence and care. We pride ourselves on cultivating a customer-centric culture, ensuring every interaction enhances the experience and builds lasting relationships. If you are ready to bring your expertise and a welcoming demeanor to a company that values quality service and community, Neita Group welcomes you with open arms.

Salary Range: $37000.00 - $40000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Commission & Bonus

Responsibilities

Customer Interaction: Engage positively with clients, providing accurate information in a courteous manner.

Problem Solving: Address and resolve customer inquiries effectively, ensuring satisfactory solutions.

Policy Management: Assist clients with policy reviews, updates, and modifications as needed.

Client Education: Explain insurance options to clients clearly, helping them make informed decisions.

Feedback Gathering: Solicit and log customer feedback to improve service quality and client satisfaction.

Team Collaboration: Cooperate with other team members to maintain a high level of service.

Licensing: Must possess an active New York Personal Line or Property & Casualty License.

Experience: Previous experience in customer service within the insurance industry is highly desirable.

Communication Skills: Excellent verbal and written communication skills are necessary.

Customer-Centric: Strong focus on delivering superior customer service and ensuring customer satisfaction.

Problem Solver: Ability to address and resolve customer inquiries efficiently and effectively.

Remote Work Experience: Comfortable and proficient with remote work settings and virtual communication tools.

Tech-Savvy: Familiarity with CRM systems and other online customer support tools is advantageous.