Licensed Customer Service Representative - The Brouwers Agency

Are you looking to join a business that cares for both its customers and you? The Brouwers Agency, located in beautiful Grand Rapids, MI is looking to add a Licensed Customer Service Representative to our growing team. You'll be using your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every customer you engage with. If this sounds like the right fit for you, we invite you to apply today!

*All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position*

Salary Range: $47500.00 - $57500.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Retirement Plan

Evenings Off

Hybrid Schedule

Parental Leave

Responsibilities

• With your excellent relationship-building talents, you'll be following up with clients to ensure satisfaction.
• Use your savvy skills to cross-sell, round out accounts, and issue insurance documentation.
• Your outstanding customer service skills will be essential in obtaining and updating client information.
• With your keen attention to detail, you'll be assisting clients with policy changes.
• Your relationship-building skill set will be put to use by fostering strong relationships with clients to maintain client retention and satisfaction.
• You'll have the opportunity to treat each client interaction as an opportunity to educate & advise.

• No insurance experience needed. Will help the right candidate get licensed.
• Must be an organized self-starter.
• A team player who is detail-oriented and driven to succeed.
• A critical thinker and out-of-the-box problem solver who has the ability to multitask.
• Tech-savvy, self-starter with the ability to prioritize.
• Excellent written and verbal communication skills.