Licensed Case Manager - Rescue Mission
Syracuse, NY 13202
About the Job
The Rescue Mission is partnering with Monroe Plan for Medical Care to offer outreach services to the Syracuse community. Using the Safe Option Support Program and the Critical Time Intervention model, the Rescue Mission is seeking a full-time licensed Case Manager to work in our Syracuse Emergency Shelter. The Licensed Clinician Case Manager will involve community outreach on the streets and coordinating members’ needs before and after their move from street to home, enhancing their daily living skills, providing supportive counseling, and advocating on their behalf when faced with discrimination or healthcare inequities. Member choice, harm reduction, non-coercion, flexibility, and person-centered care are essential elements of the SOS program model and should be front and center of the care delivered by the Case Manager. This role will require field-based work and periodic on-call coverage.
Duties & Responsibilities:
- Persistent and assertive outreach and engagement using strength-based approaches beginning either at known “hang-outs” or “hot spots” within the local communities or during an inpatient hospital admission or emergency department visit.
- Continuously assess the health and social needs of participants through SOS’s conversational and observational assessments and formalized risk assessment tools for those identified as being at high risk.
- Participate in hospital discharge planning meetings to identify the best community resources for returning members.
- Assist with appointment navigation including accompaniment to appointments, transportation training, reengagement in community care, and addressing barriers to care.
- Review documentation and conduct comprehensive psychosocial assessments to determine the medical, psychiatric, housing, and other social needs of the member within the community.
- Obtain historical and collateral information from multiple sources to support members' behavioral and physical health needs.
- Monitor, evaluate, and record participants' progress with respect to care plan goals.
- Adheres to Monroe Plan professional boundaries and protocols.
- Adhere to program documentation requirements in the Electronic Health Record.
- Work in collaboration with the regional partners to identify available housing and to support participants through the process. Tasks may include applying for housing, prepping for interviews, following up with housing providers, and assistance with moving in (day of move) obtaining housing supplies, and learning about the neighborhood.
- Participate in hospital discharge planning meetings to identify the best community resources for returning members.
- Once housed, work with members and their housing providers to resolve clinical issues that are impacting the member’s ability to manage and retain supportive housing.
- Foster relationships with community providers to ensure that members are connected with appropriate services as they transition back into the community. Document a Person-Centered Care Plan, in collaboration with the client and providers.
- Contributes to team effort by accomplishing related results as needed/assigned.
- Provide program information to members and providers, and other organizations as requested to introduce and support program participation.
- Collect and report data, as required, and work with team leaders, data analysts, and other SOS staff to use data to inform future care delivery.
- Provide feedback to providers regarding the progress made and barriers encountered by their members.
- Regular and predictable attendance is an essential requirement of the job
- Promotes a safety-first attitude by setting a positive example and ensuring all employees are following safety policies and procedures.
- Perform other duties as assigned.
Requirements:
- Licensed Social Worker (LMSW, LCSW), or Licensed Mental Health Counselor with bachelor’s degree and relevant experience required.
- Minimum of two years of previous care management experience, working with the Medicaid population.
- Minimum of two years experience in providing advocacy services to people who are mentally ill and/or homeless.
- Valid NYS Driver’s License in compliance with company policy required.
- Must follow CDC guidelines regarding Covid-19, including but not limited to, wearing a mask when working.
- Full vaccination against COVID-19, including Booster (when eligible) is strongly encouraged.
Position Limitations:
- Cannot perform any tasks that are governed by license or registration (i.e. cannot answer questions or make recommendations regarding diagnosis, medications, or treatment)
- Cannot transport active Monroe Plan members at any time
- Cannot perform hands-on care.
Pay:
$70,000 Annually
Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around-the-clock services providing help for today and hope for tomorrow.
We are proud to offer a competitive salary and excellent benefits for Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!
Source : Rescue Mission