Library Courier Substitute - Botetourt County, VA

The Courier picks up, transports and delivers library materials and interdepartmental mail to all Botetourt County Libraries, to Botetourt County offices and to Roanoke Valley Libraries consortium delivery points as required.

• Strives to do the right thing, exercises good judgment and demonstrates high ethical standards
• Promotes the vision and values of the County
• Actively pursues and maintains respectful and effective working relationships with coworkers, citizens and community partners
• Provides a friendly, welcoming experience to all patrons in person or by phone, email or chat
• Embraces constant learning and actively pursues professional development opportunities
• Drives a scheduled pickup and delivery route, including to unattended buildings as needed
• Picks up, transports and delivers materials and interdepartmental mail to Botetourt County Libraries' branches and to other Botetourt County locations
• Picks up, transports and delivers materials and interdepartmental mail to other libraries in the Roanoke Valley Libraries consortium and to other County locations
• Sorts materials efficiently and accurately into correct transport bins
• Ensures adequate stock of transport bins at all Botetourt County Libraries branches
• Adheres to established transportation procedures and safe driving practices
• Obeys all traffic laws and regulations
• Refuels vehicle regularly
• Routinely inspect delivery vehicle to ensure proper working condition, including lights, gas gauge, mirrors, turn signals, tires and brakes
• Alerts appropriate staff to maintenance and repair needs
• Reports severe delays, accidents or other traffic/transportation issues
• Refuels delivery vehicle regularly
• Ensures that delivery vehicle interior and exterior are kept clean and notifies appropriate staff of detailing needs
• Schedules and/or takes vehicle to approved automotive repair shop(s) for maintenance and repairs as required
• Drops off Botetourt County Libraries recycling at nearby recycling centers as required
• Attends workshops or training as required
• Serves on community boards or library/consortium committees as assigned
• Performs other related duties as assigned

• High School Diploma or GED equivalent required
• 2 years of commercial driving experience preferred
• Must be at least 21 years of age
• Must possess a valid Virginia driver's license
• Demonstrated good driving record
• Able to read maps and follow written and verbal geographic directions
• Able to work independently with little or no supervision
• Able to evaluate weather conditions and recommend delivery service cancelation or rescheduling as needed
• Demonstrated ability to actively and positively engage with people of all demographics, backgrounds and walks of life
• Demonstrated superior customer service skills
• Demonstrated history of continuous learning, improvement and innovation
• Able to resolve problems, complaints and conflicts tactfully and professionally
• Demonstrated history of working effectively with others in a team
• Able to learn new skills and concepts quickly and to resolve problems independently
• Has basic technology skills, including mobile devices, hardware, internet browsers and email
• Has working knowledge of Windows operating system and Microsoft Office programs
• Demonstrated history of learning new technology and skills independently and on the fly
• Able to follow detailed directions and instructions given verbally or in writing
• Has excellent written and verbal communication skills
• Able to maintain a high level of speed and accuracy with all tasks and records
• Demonstrated history of attention to detail and of strong organizational skills
• Demonstrated ability to maintain calm demeanor in stressful situations
• Demonstrated record of reliable work attendance and punctuality

• Sit and stand for long periods of time
• Focus for long periods of time
• Speak clearly and distinctly
• Hear and comprehend audible notifications and verbal communication
• Visual acuity to perform activities such as: driving; reading road signs; writing; viewing a computer terminal
• Substantial movements (motions) of the wrists, hands, and/or fingers
• Exerting up to 100 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
• Lift transport bins weighing up to 50 pounds.
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
• Able to move about often inside the office to attend meetings; access files, library materials, office machines; and to interact with library patrons.

Botetourt County provides equal employment opportunities to all employees and applicants for employment.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by

people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties,

and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.