Liability Claims Program Manager - MV Transportation

MV Transportation is seeking a Liability Claims Program Manager to mitigate the organization's exposure to risk by assisting in formulating, developing, and coordinating all claims-related activities, as well as resolving claims through various mitigation techniques. This role will manage the TPA to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims.

This role will focus on the operational effectiveness of claims management strategies. This role reports to the Director of Liability Claims and works with the risk management team to develop the claim program policies, and procedures for: reporting, investigation, and analysis; litigation management; resolution/outcome management; and the delivery of claim information. 

Responsibilities include:

Liability Incident Reporting Evaluation

• Coordinate with operations on accident reporting, video review and follow up investigation
• Manage escalation of Critical Incident Reports

Claim Coordination and Operations Support

• Review TPA files for proper set-up, coding and diary
• Conference calls with claim adjusters for ongoing strategies
• Reserve/settlement authority within defined level
• Recommend litigation avoidance strategies
• Monthly reporting of claim activity
• Corresponding with Operations on claim questions
• Coordination of investigation details from operations as needed
• Special projects as needed 

TPA Management

• Conduct regular claim reviews
• Establish KPI’s for the TPA and report monthly on progress
• Perform monthly file audits and report on overall audit scores
• Weekly one-to-ones with adjusters to discuss files and strategies
• Maintain watchlist of serious incidents and monitor for development
• Reserve/settlement authority within defined level
• Recommend litigation avoidance strategies

Executive Team Support

• Provide MV’s Executive Team with reports capturing claim trends
• Present high exposure claims to MV’s Executive Team for strategic planning

Liability Litigation Management

• Manage an inventory of large loss and litigated files
• Participate in litigation strategy calls
• Review and ensure litigation plans are updated regularly by defense counsel
• Attend and participate in mediations as necessary
• Assist with small claim suits when venue does not allow attorney involvement
• Coordinating distribution of litigation service papers
• Subpoena research
• Discus files with excess carriers as necessary
• Discovery request coordination as necessary
• Maintain mediation and trial calendar 

Talent Requirements:

• 10+ years’ experience with complex liability claims and or litigation at a TPA or risk management department
• Two (2)+ years' experience managing a team of liability adjusters
• Current liability adjuster license required
• Bachelor’s Degree, Associate in Claims (AIC), Associate in Risk Management (ARM) or other claims, risk, or legal certifications preferred

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.   

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.  

#CB