Liability Analyst - Monro Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

The Liability Analyst will play a key role in the Risk and Safety Management department executing the Company’s overall enterprise risk management strategy, including inputting Liability claims with secondary backup functions at inputting Workers’ Compensation claims.  The Liability Analyst will maintain strong relationships with Monro Inc. Team Members, Insurance representatives and third-party vendors,  creating a positive environment conducive to the overall reduction of risk and insurance costs.  The Liability Analyst will understand and professionally input and communicate claims to the Risk Management and Monro Inc. leadership Team.     

Compensation: The hourly range for this role is up to $23.00. Pay will be determined based on experience level.

Essential Functions:

Administrative

• Handle sensitive information in a confidential manner.  
• Inputting claims following the guidelines of Monro Inc. claim programs.
• Be able to type on average 60 words per minute. 
• Proficient with Microsoft Office Suite.
• Comfortable with communicating on the phone, instant messenger, and prompt responses to e-mail’s.
• Attention to detail and ability to multitask.
• Develop and maintain filing systems, contact lists, creating and generating reports, copying, binding, and scanning. 
• Enforcement and execution of the risk management policies/procedures (insurance, claims).
• Positively represent the Risk Management Department by contributing to the team effort by accomplishing related results as needed.
• Understands retail operations and recommends appropriate preventive safety policies, procedures and training to the Risk Management Leadership Team.

Maintenance, Development, and Training

Partner with the Risk Management Leadership Team in the oversight of Monro Risk Management policies and procedures such as:

• Being a part of a strong staff of risk and safety Team Members within the field organization.
• Attends when requested conferences and other trainings to stay current on risk, claims, and safety developments.
• Provides regular communication to the Risk Management Leadership Team on key areas of opportunity.
• Look for ways to utilize IT Systems to automate the reporting and tracking of risk metrics.

Education and/or Work Experience Requirements:

• High School diploma or equivalent; Associates degree preferred in business, finance, human resources, risk management, communications, or criminal justice.
• Retail experience;  Management experience preferred.   
• Proven Administrative and Customer Service experience.
• Proficient in Microsoft Office Tools (Outlook, Word, Excel, PowerPoint).
• Knowledge of office management systems and procedures. 
• Attention to detail, problem solving skills, and accuracy of reporting. 
• Quickly adapts to changing circumstances. 
• Ability to work as a cross-functional team.
• Excellent interpersonal communications; ability to deal with customers and business partners in a professional manner.  Demonstrated strong relational skills particularly in adverse or high-pressure situations.
• Strong organizational and planning skills.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Must be able to guide & influence those not directly reporting to them through vision, mission, objectives and strategies.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards including meeting qualitative and productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. 
• Must be able to lift and carry up to 25 lbs. 

Closing Statement:

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s Lead Risk Manager, Liability Risk Manager, and/or VP of Risk and Safety Management at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v. 

Benefits  

• Health Insurance  
• Dental Insurance 
• 401K Retirement Plan with Company Match 
• Paid vacation 
• Paid Holidays 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.