Level 4 Data Center Technician - eXcell

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We are currently seeking a talented Level 4 Data Center Technician to join our client’s team onsite in Folsom, CA. This position is in the Video Collaboration group providing Audio / Visual support.

Duties and Responsibilities:

• Serve a point of contact for junior and Senior technicians to reach out to for guidance

• Serve as a point of contact for escalations before they go to management

• Participate in meetings with the customer to discuss current issues, projects, and / or shifts in priorities

• Lead regular daily standup meetings with the team to review the daily tasks and define priorities

• Review unassigned ticket queue regularly and assign tickets per location

• Follow up on ageing ticket reasons with the team and assist to drive the tickets to resolution within SLA

• Lead the team to maintain AVT storage rooms and keep rooms organized, clean, and free of security hazards

• Review ticket handling to make sure tickets are being documented properly

• Lead the team to comply with daily and monthly audits goals established by the customer

• Initiate and design project based on room type requirements as part of Break / Fix repair

• Create / update / maintain multiple Spreadsheets and project tracking reports(Data Entry)

• Procurement - Document monthly inventory and inventory disposition

• Service engagements - Request and follow up on required engagements. (Ie. Meeting Support, Room calendar, etc.)

• Oversee any construction, physical installation, and programming required

• Perform disposition of old AV assets

• Commission system functionality

 
Skills and Qualifications:

• Minimum 1 to 2+ years of experience in Audio / Visual Management or comparable experience in a technical field (AV / VC, Networking, Infrastructure, etc.)

• Minimum 3+ years of experience in deploying and / or supporting audiovisual systems and devices

• Bachelor's degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education

• Experience in Microsoft Teams based conferencing in an enterprise environment

• Experience and desire to work in a Global delivery environment

• Experience in managing multiple, complex projects

• Experience with Office Microsoft Suite

• Excellent task management, combined with relentless follow-up

• Excellent verbal and written communication skills

• Must be self-motivated and highly adaptable, experience working autonomously

• Excels when working in a team-oriented environment and highly motivated to provide a positive user experience

• Exceptional attention to detail with a proven ability to consistently and positively contribute in a fast-paced, changing work environment

• Ability to prioritize multiple functions and tasks and manage time efficiently

 
 
 
$31.00 - $34.00 per hour
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .