Level 3 MIT / WinClient Touch Services Technician at eXcell

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Our client has a brand new opportunity for a qualified Level 3 MIT / WinClient Touch Services Technician to join their team onsite in Rio Rancho, NM. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required. The working hours for this role will be from 9AM to 9PM.

Duties and Responsibilities:

• Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level

• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team

• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment

• Responsible for communication with customers, client technicians, and software / hardware specialists

• Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests

• Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components

• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA

• Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling

• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials

• Provide server install support

• Mount servers into the rack in Datacenter

• Connect network cables

• Set up iLO based on document provided

• Perform patching of servers and clients

• Provide Network Physical Touch support

Skills and Qualifications:

• Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred

• Minimum 3 to 5+ years of technical experience desired

• Technical certifications are a plus but not required

• Windows imaging knowledge

• Intermediate Windows OS troubleshooting knowledge

• Must be able to lift up to 35 lbs. solo

• May be required to walk / sit / stand / crawl / kneel for extended periods

• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)

• Ability to climb ladders and work from heights

• Must be able to work independently as well as in teams of 3 to 4 and be flexible

• Cleanroom experience is a plus

• Must have excellent customer service skills and excellent written / verbal communication skills

• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11

• Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects

• Ability to multi-task and prioritize between multiple factory issues

 

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .