Level 3 MIT / WinClient Touch Services Technician at eXcell
Chandler, AZ
About the Job
At
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client has a brand new opportunity for a qualified Level 3 MIT / WinClient Touch Services Technician to join their team onsite in Chandler, AZ. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required. The working hours for this role will be from 9PM to 9AM.
Duties and Responsibilities:
Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
Responsible for communication with customers, client technicians, and software / hardware specialists
Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
Provide server install support
Mount servers into the rack in Datacenter
Connect network cables
Set up iLO based on document provided
Perform patching of servers and clients
Provide Network Physical Touch support
Skills and Qualifications:
Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred
Minimum 3 to 5+ years of technical experience desired
Technical certifications are a plus but not required
Windows imaging knowledge
Intermediate Windows OS troubleshooting knowledge
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
Ability to climb ladders and work from heights
Must be able to work independently as well as in teams of 3 to 4 and be flexible
Cleanroom experience is a plus
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
Ability to multi-task and prioritize between multiple factory issues
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **