Level 1 Technician - Nesco Resource

Job Title: Level 1 Help Desk Technician

A leading provider of IT solutions dedicated to delivering exceptional service and innovative technology solutions to their clients is seeking a level 1 Helpdesk Support professional. Theyspecialize in providing comprehensive Managed Services, ensuring their clients' IT infrastructure operates seamlessly and efficiently.

Position Overview: Are you a talented Level 1 Help Desk Technician with 2-3 years of experience, ready to take your career to the next level? We are seeking a highly motivated individual to join our team and provide top-notch technical support to our diverse clientele. As a Level 1 Help Desk Technician, you will play a critical role in resolving technical issues promptly and effectively, ensuring client satisfaction and maintaining our reputation for excellence.

Key Responsibilities:

• Respond to incoming support tickets and inquiries from clients in a timely and professional manner.
• Troubleshoot and resolve technical issues related to hardware, software, telecom and network systems.
• Provide technical assistance and guidance to clients over the phone, email, or remote desktop sessions.
• Utilize Active Directory to manage user accounts, permissions, and access levels.
• Leverage your experience with Managed Service Providers (MSP) to effectively monitor, maintain, and support client systems.
• Assist with basic networking tasks, including troubleshooting connectivity issues and configuring routers and switches.
• Document and track all support interactions and resolutions using our ticketing system.
• Collaborate with team members to escalate complex issues and ensure timely resolution.
• Continuously expand your technical knowledge and skills through training and self-study.

Requirements:

• 2-3 years of experience as a Help Desk Technician or in a similar technical support role.
• Proficiency in Active Directory administration, including user management and group policies.
• Experience working with Managed Service Providers (MSP), understanding their workflows and procedures.
• Strong understanding of basic networking concepts and protocols.
• Excellent problem-solving and communication skills.
• Ability to thrive in a fast-paced environment and prioritize multiple tasks effectively.
• ConnectWise experience is a plus.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are desirable but not required.

Why Join Us:

• Exciting opportunities for career growth and advancement in a rapidly expanding company.
• Collaborative and supportive team environment where your contributions are valued and recognized.
• Work-life balance with flexible scheduling options and opportunities for remote work.

If you are a dedicated and enthusiastic Level 1 Help Desk Technician looking to join a dynamic team and make a meaningful impact, we want to hear from you! Apply now to take the next step in your career journey

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.