Level 1 Support Technician - eXcell

Princeton, NJ 08540

About the Job

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are currently seeking a talented Level 1 Support Technician to join our client’s team onsite at Princeton, NJ. The logistics portion would be 50% of the time.

Duties and Responsibilities:

Primarily perform PC refresh tasks
- Monitor user booking site
- Communicate with end users
- Assist users with new PC setup
- Coordinate the delivery of new equipment and recover old equipment
- Update all associated tracking sheets, Inventory, PC Refresh Tracking Sheets, PC disposal sheets
- Coordinate with facilities to move larger quantities of equipment between buildings
- Work with client team to wipe old equipment before disposal

Assist with user cubical moves across company
Work with desktop team on ServiceNow tickets
Responsible for shipping / receiving / inventory control
Image systems with instruction
Perform hardware repairs on laptops
Provide first / second level contact and problem resolution
Image / reimage laptops
Provide phone support for software issues using remote control software
Provide extensive software support for client inhouse developed medical software
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
Install, upgrade, support, and troubleshoot for printers / computer hardware
Perform general preventative maintenance tasks on computers, laptops, and printers
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:

Bachelor’s degree or equivalent in Computer Science or related field
Minimum 1 to 2+ years of IT experience
CompTIA A+ certification required
Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
Broad experience of IT with basic understanding of networks and servers
Must have proven analytical, troubleshooting, and problem-solving skills
Must have proven ability to multi-task, effectively determine priorities, and meet SLA’s
Must be adaptable and flexible in a fast-changing industry and work environment
Excellent communication, relationship-building, and internal customer service skills
This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$20.00 - $24.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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Source : eXcell