Level 1 Desktop Technician at eXcell

has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client has a brand new opportunity for a Level 1 Desktop Technician to join their team onsite in Lakewood, CO. This resource will provide day to day local \ remote desktop support, receive inbound calls, and answer questions.

Duties and Responsibilities:

• Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts

• Provide adds, moves, and change services, software imaging

• Perform inventory tracking and control

• Provide first level contact and service resolution for customer requests

• Provide timely communication on work assignment status and resolution

• Maintain ticket updates for all reported service requests

• Use scripted instructions to install Windows 10 and Microsoft Office, Cisco Jabber, and other desktop office productivity applications

• Perform install and upgrade for printers, computer hardware

• Perform general preventative maintenance tasks on computers, laptops, printers

• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

• Effectively determine priorities and meet SLA's

Skills and Qualifications:

• CompTIA A+ certfication

• Working knowledge of Windows 10 and MS Office 365

• Working knowledge of PC hardware installation and troubleshooting, ticketing systems

• Basic understanding of Networks, Servers, Audio / Visual, and Telecom equipment to perform Smart Hands services

• Analytical, troubleshooting, and problem-solving skills

• Excellent communication, relationship-building, and internal customer service skills

• The ability to work in a project-based environment requiring flexibility and teamwork

• Adaptable and flexible in a fast-changing industry and work environment

• Willing to work off-hours and weekends when required for projects or emergency support

 
 
 
$25.00 - $27.00 per hour
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
 
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