Level 1 Desktop Support Technician at eXcell
Princeton, NJ 08540
About the Job
At
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.We are currently seeking a talented Level 1 Desktop Support Technician to join our client’s team onsite in Princeton, NJ. The logistics portion would be 50% of the time.
Duties and Responsibilities:
Primarily perform PC refresh tasks
Monitor user booking site
Communicate with end users
Assist users with new PC setup
Coordinate the delivery of new equipment and recover old equipment
Update all associated tracking sheets, Inventory, PC Refresh Tracking Sheets, PC disposal sheets
Coordinate with facilities to move larger quantities of equipment between buildings
Work with client team to wipe old equipment before disposal
Assist with user cubical moves across company
Work with desktop team on ServiceNow tickets
Responsible for shipping / receiving / inventory control
Image systems with instruction
Perform hardware repairs on laptops
Provide first / second level contact and problem resolution
Image / reimage laptops
Provide phone support for software issues using remote control software
Provide extensive software support for client inhouse developed medical software
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
Install, upgrade, support, and troubleshoot for printers / computer hardware
Perform general preventative maintenance tasks on computers, laptops, and printers
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software
Skills and Qualifications:
Bachelor’s degree or equivalent in Computer Science or related field
Minimum 1 to 2+ years of IT experience
CompTIA A+ certification required
Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
Broad experience of IT with basic understanding of networks and servers
Must have proven analytical, troubleshooting, and problem-solving skills
Must have proven ability to multi-task, effectively determine priorities, and meet SLA’s
Must be adaptable and flexible in a fast-changing industry and work environment
Excellent communication, relationship-building, and internal customer service skills
This position requires the ability to work in a project-based environment requiring flexibility and teamwork
$23.00 per hour
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **