Level 1 Desktop Support - CompuCom
Morristown, NJ
About the Job
Find out why CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!
We are currently seeking a qualified Level 1 Desktop Support to join our client’s team onsite in Morristown, NJ.
Duties and Responsibilities:
+ Perform equipment install, move, add, and change at the request of client
+ Document, maintain, upgrade, or replace hardware and software systems
+ Manage triage, troubleshooting, and resolution on IT equipment
+ Document efforts, issues and resolutions, close cases / tickets daily
+ Inventory equipment on a bi-weekly basis
Campus Support:
+ Break / fix hardware repair consists of
+ Triaging the hardware-related incident
+ Assigning a technical resource to perform the repair
+ Coordinating with the designated client contact
+ Ordering and tracking parts
+ If available, provide a client supplied loaner device to restore the end user toproductivity until the EU device is repaired or replaced
+ Completing the repair, with appropriate escalation for damage due to equipment misuse
+ Updating and closing the incident
+ Performing warranty and non-warranty repairs of all devices
+ Spares and Parts
+ Perform OEM warranty Return Merchandise Authorization ( "RMA”) process, client-provided spares and parts, or blend of the above by specific EU device
Deskside Support:
+ Triage and resolution for configuration issues of in-scope operating systems
+ Triage and resolution for configuration issues of in-scope applications
+ Re-installing in-scope software, drivers, and add-ins
IMAC:
+ Install: perform the physical setup and connection of an EU device at the end user's workspace
+ Move: relocate an existing EU device from one physical location toanother physical location either within the same building or within a complex
+ Add: Add a hardware or software component to an existing EU device
+ Change: perform configuration changes to an EU device
+ Disposition: move an EU device that client has identified as being assafe for transport, to a central location within the campus site for processing
Skills and Qualifications:
+ Minimum 1+ years of IT technical support experience
+ CompTIA A+ desired
+ Experience with ServiceNow ticketing system
$25.00 - $26.00 per hour
_We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts._
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™ Supports Equal Employment Opportunity CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
We are currently seeking a qualified Level 1 Desktop Support to join our client’s team onsite in Morristown, NJ.
Duties and Responsibilities:
+ Perform equipment install, move, add, and change at the request of client
+ Document, maintain, upgrade, or replace hardware and software systems
+ Manage triage, troubleshooting, and resolution on IT equipment
+ Document efforts, issues and resolutions, close cases / tickets daily
+ Inventory equipment on a bi-weekly basis
Campus Support:
+ Break / fix hardware repair consists of
+ Triaging the hardware-related incident
+ Assigning a technical resource to perform the repair
+ Coordinating with the designated client contact
+ Ordering and tracking parts
+ If available, provide a client supplied loaner device to restore the end user toproductivity until the EU device is repaired or replaced
+ Completing the repair, with appropriate escalation for damage due to equipment misuse
+ Updating and closing the incident
+ Performing warranty and non-warranty repairs of all devices
+ Spares and Parts
+ Perform OEM warranty Return Merchandise Authorization ( "RMA”) process, client-provided spares and parts, or blend of the above by specific EU device
Deskside Support:
+ Triage and resolution for configuration issues of in-scope operating systems
+ Triage and resolution for configuration issues of in-scope applications
+ Re-installing in-scope software, drivers, and add-ins
IMAC:
+ Install: perform the physical setup and connection of an EU device at the end user's workspace
+ Move: relocate an existing EU device from one physical location toanother physical location either within the same building or within a complex
+ Add: Add a hardware or software component to an existing EU device
+ Change: perform configuration changes to an EU device
+ Disposition: move an EU device that client has identified as being assafe for transport, to a central location within the campus site for processing
Skills and Qualifications:
+ Minimum 1+ years of IT technical support experience
+ CompTIA A+ desired
+ Experience with ServiceNow ticketing system
$25.00 - $26.00 per hour
_We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts._
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™ Supports Equal Employment Opportunity CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
Source : CompuCom