Legal Receptionist & Switchboard | 26579 - Ricoh

Summary

​Must be vaccinated by customer request.

See, in documents ,for chosen candidate we willneed this for badging on site.

Must complete and return for badging once compliant and prior to start.

Answering inbound calls via Office Receptionist Desk.

Greet and direct office visitors, schedule and set up conference room meetings, update daily activities via spreadsheets, route calls as instructed.

Walking throughout the office periodically and no lifting beyond 50#.

Customer service in a professional office space.

Resume must reflect working experience of Reception in last 3 years.

Seeking a career oriented person who wants to grow and has computer skills coupled with customer service skills.

Must be professional and ability to communicate via email, verbal and in writing in a professional manner at all times.

Dress code is Business professional

Report to DLA Piper 1201 North Market St Ste 2100, Wilmington, DE 19801 Parking is not free.​

​​***Shift timing***

08:00 am to 5:00 pm (Mon to Fri)

Job Type: Temp to engage

Roles & Responsibilities

Provides exceptional customer service to the firm by performing a variety of job duties and responsibilities within the Legal environment.

Maintains utmost professionalism and willingness to assist the Legal customers to include but not limited to law partners, paralegals and legal administrative assistants with value added services.

- Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach.

- Schedules meeting rooms, insuring that each conference room has the necessary supplies, beverages, video conferencing etc. prior to the clients meeting times.

- Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level.

-Engages in company and community service events or firm initiatives, philanthropies. - Performs light clerical/admin asst duties: o Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required. o Prepares documents, maintains files and calendars, schedules appointments and meetings as required. o Prepares legal documents and correspondence from draft or dictated text as required.

o Manages calendars and assists in meeting deadlines as required.

- Provides light housekeeping duties, maintaining an organized work space.

- Provides “value added” services as approved by Site Manager/Supervisor.

- Builds professional relationships with clients as well as employees within the firm.

- Educates themselves on the firm culture, the key people, the roles of those key people and assimilates themselves into the culture.

-Understands firm culture and expectations in regards to greeting clients and other visitors to the firm.

- Maintain proper visitor and guest security procedures as laid out by Ricoh and the firm.

- Monitors whereabouts of attorney’s and staff in order to appropriately handle telephone calls, visitors and / or questions.

- Serve as firm concierge in regards to guests, clients and staff, familiarizing themselves with the area, restaurants, coffee houses etc.

- Maintain professional appearance and cleanliness of firm lobby.

- Orders supplies when necessary, organize supply room, supply closets etc.

- Performs light hospitality when necessary, coffee, water, order food, drinks.

- Performs other duties as assigned.

Minimum Qualifications

Requires high school diploma plus 12 months of related work experience. Post High School
education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to
cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum
levels of auto insurance coverage per RICOH policy.
• Requires intermediate skill level on most common software applications including file folder
management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper
coding requirements.

​• Possesses ability to work in a team environment by maintaining positive, productive relationships
with co-workers