Legal Receptionist (Boston, MA) - Paladin Consulting, Inc

Paladin Consulting is currently hiring a Legal Receptionist to join our team working onsite at our client's office located in Boston, MA.

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Job Title: Legal Receptionist
Work Location: Boston, MA
Duration: Long-term contract with option to hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent

Job Description & Responsibilities :

• Seeking resumes that reflect working experience and duties below:
  • Be part of an engaged team working collaboratively to support our clients and their needs
  • Understand and demonstrate the client journey and ability to apply these principals in everything we do, including telephone calls, email responses and working alongside other departments
  • Offering an exceptional service to clients and visitors
  • Be supportive, become the point of contact for day-day coordination for all client requirements
  • Accountability for the client floor and areas, follow up on tentative bookings which may be in the system and ensure that GMRM matches the daily activity
  • Complete video conference bookings with exact detail and accuracy. Where required escalate AV issues to the Front of House Technical Team to ensure client meetings are not impacted
  • Be bold; use initiative and take ownership to resolve and accommodate any ad-hoc challenges or special requests in a calm and professional manner. Where resolutions cannot be implemented escalate to the appropriate line manager
  • Be exceptional by ensuring all events are actioned as requested, be professional in your approach to all situations. Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion.
  • Embrace the company values to help build strong working relationships with colleagues, clients and users of our services
  • To attend company briefings, team meetings and training sessions as and when required
  • Excellent understanding and knowledge of the client journey,
  • Follow all operational, HR, health & safety and environmental policies and procedures
  • Actively collaborate with the catering coordinator to develop a comprehensive understanding of their requirement, so that bookings can be completed accurately
  • Takes ownership to follow up on tentative bookings on a weekly basis to ensure there are no tentative or duplicate bookings in the system
  • Assist any ad-hoc challenges in a calm and effective manner and where appropriate escalate to the line manager
  • Receiving, Logging, Solving and Escalating helpdesk request and tickets
  • Be attentive and provide support to users via helpdesk system, phone and walk ups
  • Liaise with 3rd party suppliers and engineers to ensure SLAs are met
  • Carry out other reasonable administration

Skills & Qualifications :

• Candidates need Prior receptionist experience in a corporate environment and must reflect as working experience on resume
• Legal reception experience highly preferred.
• There is no extensive lifting, walking or standing. Client standard lift up to 50# but there is help.
• Dress code is Business Casual. No T-shirts, hoodies, leggings, etc.
• Parking not included or reimbursed.
• Must be fully vaccinated

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.