Leave Program Administrator-1 - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Leave Program Administrator-1

PRIMARY PURPOSE:  To administer company-wide leaves of absences (LOA) including, but not limited to, FMLA, medical leaves, personal leaves, short-term and long-term disability, and ADAAA activity.  To coordinate the support and successful disposition for all leave of absence cases by coordinating with absence management, management, CR business partners, benefits, payroll and the colleague.  To effectively monitor all cases/claims to include general administration, comprehensive case management and program compliance with the Family and Medical Leave Act and all related employment laws.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serves as the subject matter expert for the leave programs in alignment and under the general direction and guidance of CR leadership and the legal department.
• Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.
• Works with leave administrators in all aspects of leave programs.  Provides extensive case management and coordinates administrative aspects of the cases and claims.
• Conducts/coordinates investigations into the different issues that arise as a result of the leave process.
• Works closely with the CR service center and payroll to ensure that pay for associates is accurate and correct.
• Conducts tier I investigations of alleged fraudulent activity of all leave.  Works closely with the employee relations team to identify, research and resolve matters.
• Produces and manages reporting metrics and analytics for all leave cases and workers’ compensation claims.  Presents reports as requested.
• Partners closely with all CR business partners on all leave cases.  Meets regularly with CRBPs to review claims’ status and develops strategies for resolution.
• Responsible for all aspects and the coordination of the full-cycle leave of absence process from initial employee contact to return-to-work on-boarding and leave end.
• Ensures the coordination of all company leave programs, handles the interactive processes, and communicates employee relations issues pertaining to programs.
• Assists in the creation and facilitation of leave administration and workers’ compensation training programs.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in business administration, human resources or related field from an accredited college or university preferred.

Experience

Five (5) years’ experience managing complex, high-risk and sensitive multi-state leave administration and coordination of the full-cycle leave of absence process from initial employee contact to return-to-work on-boarding and leave end including experience in a Colleague Resources generalist capacity, specifically demonstrating a working knowledge of employee relations practices and laws or equivalent combination of education and experience required.

Skills & Knowledge

• Strong knowledge of applicable federal and state employment laws, such as federal FMLA and state specific leaves and ADAAA
• Demonstrated ability to maintain payroll information by collecting, calculating, and entering data for all leave and disability pay; “Current” pay cycle knowledge a plus
• Knowledge of employee benefits practices with a concentration on disability, FMLA, claim administration, and/or medical management related discipline
• Knowledge of CR shared services/internal service practices
• Strong process improvement orientation and willingness to recommend changes to improve leave coordination function including ability to communicate and make recommendations to upper management
• Ability to analyze information and convert related activities into a comprehensive work plan
• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions
• Ability to multi-task and drive multiple projects
• Ability to work independently in a fast-paced environment with changing priorities
• Demonstrated ability to deal with confidential information
• Demonstrated problem solving, time management and priority setting skills
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

NOTE:  Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.