Leasing Professional - Monarch Mills - Humphrey Management

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries.

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

COMMUNITY OVERVIEW & POSITION SUMMARY:

The Leasing Professional is an integral part of the on-site Community Operations Team. The position is responsible for leasing apartments through innovative sales and marketing strategies to maximize revenue and to meet the financial goals of the community.

As a Humphrey Management Ambassador, the Leasing Professional aligns prospective resident profiles with the appropriate product on-site for service delivery in accordance with Humphrey Management's standards of excellence. Creates opportunities for business growth and brand awareness through customer interactions. Generates and distributes newsletters to various audiences.

The Leasing Professional reports directly to the Community Manager and is accountable to the Property Owners, Residents, and Team Members. The position is actively involved in the local community and builds strong relationships with government support offices, businesses, vendors, and customers.

The essential functions of the Leasing Professional are as follows:

• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc. Models Guiding Principles.
• Demonstrates excellent communication skills with prospects, residents, and team members through personal and telephone contact.
• Completes forms and reports, possesses the ability to learn and comprehends policies and procedures, and accurately conveys to prospects and residents.
• Shows apartments for a rental by escorting the prospects to the apartment utilizing prescribed security procedures.
• Understands financial implications of job duties. Acts accordingly.
• Utilizes sales and closing techniques per established guidelines.
• Answers telephone per established sales guidelines.
• Answers questions from prospects or residents that pertain to the rental of an apartment at the property.
• Sets up appointments for prospects to visit the property and to view apartments.
• Greets prospect residents and offers refreshments.
• Qualifies prospects utilizing the guest card.
• Conducts tours of the community, vacant apartments or models, and amenities.
• Sends thank you cards and follows up with prospects that did not rent.
• Documents prospect activity in compliance with Fair Housing Laws. (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect's needs, apartments shown and reason for not renting)
• Utilizes sales and closing techniques per established guidelines.
• Accepts rental application form prospect and verify. Document the verification process, completely in compliance with Fair Housing Laws. Submit the completed rental application to the Community Manager for rejection or approval.
• Accepts application fees and/or deposit from prospects for apartment rental.
• Delivers the funds, copy of the receipt, and rental information to the Community Manager for deposit.
• Notifies applicant of approval or rejection by telephone and/or company letter.
• Updates Weekly Report and Unit Availability List.
• Prepares move-in packet.
• Prepares move-in gifts and places in the apartment as instructed.
• Participates in the preparation of articles for community newsletter as applicable.
• Completes the Weekly Report as directed by the supervisor.
• Completes the Rental and Occupancy Statistics for the monthly report.
• Responsible for daily inspection of the models and vacant ready units to be shown to prospects.
• Updates the Market Survey by completing competitive shop by telephone and in person.
• Collects competitors advertising from local media for evaluation by the Community Manager.
• Maintains and updates advertising binder. (Clip proof newspaper ads, pictures/billboards, apartment guides)
• Maintains records of the source of traffic and rentals to assist in the evaluation of advertising effectiveness.
• Promotes Humphrey Management and recommends other Humphrey communities to prospects and residents when appropriate.
• Complete special projects as assigned by the Community Manager.
• Brings any area of concern to the Community Manager's attention.
• Maintains knowledge and understanding of and adhere to established policies and procedures for the leasing agent's position.
• Affordable housing experience is required.
• Able to process applications as well as assist with certifications and recertifications.
• Performs duties as assigned or necessary.

Qualifications:

High School Diploma or equivalent. Excellent sales, verbal, and written communications skills. Sales and marketing experience highly preferred. Prior related experience preferred.