Leasing Operations Manager at Horizon Management Services

Join Our Dynamic Team at Horizon: Building Futures, Creating Communities. Top Workplace since 2019

Responsible for the day-to-day operations, including leasing, resident relations, and outreach marketing.

Responsibilities:

Leadership:

• Oversee community harmony and atmosphere among residents.
• Report any alarming situations or changes to the Regional Manager.
• Enforce property rules and regulations.
• Follow up on maintenance requests and repairs.

General Office:

• Monitor outside contractors and vendors, reporting outcomes to the Regional Manager.
• Office hours will vary based on business needs.
• Check and respond to voice mail, faxes, and emails within 24 hours during the business week.
• Answer property cell phone during business hours.
• Facilitate resident meetings as needed.
• Handle laundry money monthly and take it to the bank if required.
• Submit petty cash forms and receipts monthly for reimbursement.

Social Programming:

• Manage petty cash as outlined in the Policy & Procedure Manual.
• Organize social committees and plan monthly social/activity calendars.
• Participate in and host community and HMS events.
• Set up community activities as necessary.
• Attend meetings for one community service organization regularly.

Housekeeping and Light Maintenance:

• Perform light housekeeping to ensure the building is show-ready for leasing.
• Maintain vacant apartments in show-ready condition and ensure curb appeal.
• Assist maintenance staff with minor issues like circuit breakers, water shut-off valves, and light plumbing problems.
• Understand heating systems and be able to turn off apartment furnaces or hot water valves.

Leasing and Marketing:

• Follow the marketing plan and adjust based on occupancy levels.
• Aim for consistent 100% occupancy.
• Abide by all Fair Housing Laws.
• Conduct outreach marketing in the community.
• Ensure all prospects are entered into Onesite, follow up is completed, and the waitlist is maintained.
• Conduct tours, application interviews, lease signings, and move-in orientations as needed, including weekends and evenings.

Compliance:

• Conduct annual recertification interviews with income-eligible households.
• Complete and forward required paperwork to the corporate office.
• Notify the Compliance Department of any unusual situations or policy breaches.
• Complete all documentation and reports as required.

Other Duties As Assigned

Supervision:

• Receive guidance from the immediate supervisor weekly and as needed.
• Informally direct or coach sub-contractors hired by HMS, such as carpet cleaners, painters, maintenance technicians, caretakers, and service technicians.
  

A. Necessary Education or Work Experience:

• Preferred: Prior property management experience
• Prior experience in customer service, leadership, and management

B. Required Knowledge and Skills:

• Effective communication and collaboration with a diverse group of individuals
• Conflict resolution skills
• Ability to perform light maintenance and repairs as needed
• Proficient in written and verbal communication
• Strong organizational skills for office management
• Capability to organize and conduct social activities for senior groups
• Proficiency in computer systems, databases, Word, Excel, email, and light typing
• Ability to perform light housekeeping tasks (e.g., vacuuming, washing floors, picking up items, moving chairs)
• Clear communication and direction to service technicians
• Ability to climb and work from an 8-foot ladder (e.g., changing light bulbs, smoke detector batteries)
• Flexibility to work weekends or evenings as needed, especially during low occupancy for showings/open houses or emergencies

C. Other Qualifications:

• Attendance at annual fair housing workshops and other training sessions at various locations
• Ability to operate lawn care and snow removal equipment (if required at the property)
• Reliable transportation for marketing outreach and offsite meetings
• Valid driver's license, reliable transportation, and insurance

Physical Demands and Work Environment:

• Regularly required to sit, stand, bend, twist, lift, turn, reach, write, and operate a computer keyboard, standard office equipment, and telephone
• Frequent communication with customers
• Regular movement and reaching for items
• Occasionally lifting and/or moving up to 50 pounds
• Occasional ladder climbing
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Compensation details: 22-24 Hourly Wage

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