Leasing Operations Manager at Century Housing Corporation

Assistant Property Manager

Work Location: 11400 Vandergrift Avenue, Los Angeles, California (West Los Angeles area)

General Summary: Under the direction of the Director, Permanent Supportive Housing, the Assistant Property Manager (APM) works in conjunction with the Property Management Team and is responsible for a working understanding of all of the property operations of the assigned property and will act as main point of contact in the absence of the Property Manager. The APM will field phone calls, as well as facilitate all office and leasing activities and assist in the timely collection of rents including documentation of all transactions. The APM will also interact with clients/residents to explain move in/move out requirements and field questions about services and amenities. Will interact often with maintenance personnel in coordination of services and conducting periodic habitability audits as required. The Assistant may also perform special projects and attend service provider meetings as directed by Property Manager or designee from time to time. The position requires an incumbent with hands-on service delivery, patience, tact, flexibility, professionalism, and an overall commitment to teamwork.

The APM will uphold Centurys Values as we work together to restore hope and empower to residents as they seek to transcend their unique and challenging life circumstances. The Essential Duties and Responsibilities as described below are not intended to be all inclusive.

Property Management Front Office Support: Greet campus visitors, coordinate services for residents as directed by the Property Manager, post notices, maintain files, post collections, attend meetings and other clerical duties.

Administration: Assist prospective residents in completing applications, responding to inquiries, and assist in the preparation of reports.

Maintenance Support: Coordinate with maintenance personnel as directed by the Property Manager, write work orders and follow up on behalf of residents and Property Manager, maintaining up dated records and preparing reports as required. Using check list, may perform property walks to determine maintenance issues and coordinate repairs with maintenance on behalf of the Property Manager established check list, conduct quarterly inspections to determine habitability, health, safety, pest controls, fire and smoke detectors.

Client Services and Move in Orientation: Assist other Property Management staff in arranging tours for prospective clients, explaining amenities and terms for occupancy for move ins. Serve as a resource of ongoing support by responding to questions of new residents. May make identification cards for residents, staff and service providers.

Attend service provider meetings as needed, prepare incident reports and direct actions required to the Property Managers.

Outreach/Community: Attend outreach events, assist in planning and coordination of events for staff and community residents.

Required Knowledge, Skills, and Abilities:

Excellent customer service skills

Ability to multi-task with minimum direction, maintaining, respectful demeanor in challenging situations.

Able to develop and maintain a constructive, cooperative working relationship with others.

Able to maintain positive flow of relevant communication, protect sensitive information.

Must have sound problem solving ability; ability to recognize a pending problem and recommend a course of action.

Knowledge of basic budgeting, vendor relationships, contract and payment practices.

Ability to interact with residents, office staff, visitors, vendors from diverse socio-economic backgrounds.

Skilled in filing, data input, report writing, auditing techniques.

Basic skills in Word, Excel, Outlook, proficient in Yardi or similar property management software.

Ability to keep established hours of operation, ability to work overtime on short notice, and maintain excellent work attendance. Must be flexible to meet the needs of a professional office.

Access to reliable transportation and ability to keep work hours of 8:30 AM through 5:30 PM, M-F.

Education and Experience:

This position requires a minimum of an associate degree. Two to four years of experience in support of management in Property Management, Tenant Relations. Marketing experience may contribute to success in this position. A combination of experience and education will be considered. Bilingual, Spanish would be helpful.

Work Location: Onsite, West Los Angeles Address. This is not a remote work position.

Compensation and Benefits:

Full time, attractive hourly compensation $24.75.-$25.75 with fully- paid employee and family medical, dental, vision. Life /AD&D, retirement plan with company match, paid time off, paid holidays and more. Paid college tuition assistance and professional development opportunities available.

How to Apply:

See all openings and apply here https://bit.ly/3xoFcWE . Call Fern Hendrickson, Vice President, Human Resources at (310) 642-2017 for further information.

Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, marital status, registered domestic partner status, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local law.