Leasing Operations Manager at Flats LLC

Role Summary

The Property Manager is a key role within our organization, leading the onsite team at their multi-family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition at all times, and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on site for their team.

Essential Functions

Compliance: Ensure compliance with company policies and procedures, as well as local, state, and federal regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act.

Vendor Management: Approve invoices, reconcile work performed, and manage communication between vendors, accounting, and clients.

Market Analysis: Gather and interpret market trends to implement marketing and leasing strategies. Advise and execute marketing efforts for the property, including researching competitive properties and local market trends. Complete weekly, monthly, and quarterly reporting requirements including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.

Financial Management: Set rent rates, ensure timely rent and fee collection, make financial bank deposits, and prepare and review monthly financial status reports. Execute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property success. Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI. Accurately and succinctly communicate any projected or forecasted changes needed. Present, as needed, during Asset Management or ownership/investor meetings.

Lease Enforcement: Approve prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late fees and other charges.

Resident Satisfaction and Retention: Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and ensuring maintenance team compliance with service standards. Lead the leasing program including resident retention/renewal to maintain maximum occupancy. Coach, lead, train, and motivate the leasing professional to success. Oversee daily leasing paperwork. Assign and proof all leasing paperwork.

Property Inspections: Conduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance. Maintain an impeccable building at all times. Work with the Maintenance team to ensure property stays in good working order. Monitor apartment turns and repair requests. Plan, budget, and execute capital improvement projects as needed. Perform frequent property walks including producing action item lists and ensuring all items are completed.

Client/Owner Relationship Management: Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed.

Hiring: Lead recruiting and employee onboarding efforts for onsite team. Manage, train and counsel onsite staff effectively. Work with senior leaders for succession planning as appropriate. Hires, trains, motivates, and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

Resident Relations: Oversee resident relations, including resident communication by way of phone, email, and other methods. Ensure residents' needs are exceeded and an exceptional experience is delivered at all times. Manage and monitor resident reviews. Achieve goals for resident satisfaction and review scores.

Other: Create an exciting and unique environment for residents to enjoy; provide a community experience to drive resident satisfaction. Creatively solve problems that occur. Effectively and proactively communicate property needs. Manage the property as if it was your own. Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentation up to and including terminations of employment if necessary.

Additional duties as assigned by senior leaders.

Competencies

1. Onsite multifamily property management and leasing experience required.

2. Excellent written and verbal communication skills.

3. Experience with Microsoft Office products.

4. Technologically Savvy.

5. Process Oriented and Organized.

6. Experience with residential software ERP systems like MRI, YARDI, or Entrada.

7. Excellent time management and problem-solving skills

8. Self starter, ability to find and implement solutions on own, ability to execute ideas presented to you

Supervisory Responsibility

This role is the leader of the onsite team, including but not limited to, the Assistant Property manager, front desk/concierge, janitorial, maintenance, and leasing professionals. Some of these positions may be filled by a third-party vendor. This position is responsible for hiring, training, and managing the onsite team including conducting coaching/counseling conversations when required, with the assistance of the Regional Property Manager or HR team.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position type and expected hours of work.

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5:30 p.m. Some flexibility in hours is allowed. This position will be required to be on site during emergency situations, which can occur at any time. Some weekend hours may be required to cover team days off.

Travel

Minimal travel is expected for this position.

Required education and experience.

· Ability to read and write English, follow verbal instructions, and use simple math

· 3-5 years of related experience required; 2 years in a supervisory role required; experience acting as a direct supervisor to a team required

· High School Diploma or Equivalent

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