Leasing Coordinator - JSM Living

We are seeking an experienced Leasing Coordinator to join our Residential team. Our ideal candidate has a proven track record in residential property management, experience leading a team, and a passion for delivering outstanding customer service. This role assists the Leasing Manager in overseeing all leasing operations and provides leadership to the leasing team playing a key role in the success of our residential leasing operations.

Key Responsibilities

• Supervise and coordinate daily leasing office activities, including distribution and follow-up of new and existing leads, scheduling tour appointments, lease preparation, greeting customers, and responding to inquiries
• Manage all prospective resident communication and provide support to ensure the leasing team delivers exceptional customer service through multiple communication channels
• Partner with the Leasing Manager in developing strategies to drive traffic, and leasing performance such as dynamic pricing, leasing incentives, and commissions
• Continuous review and revise leasing policies, procedures, and training materials as needed
• Collaborate with the Residential leadership team to maintain consistent reporting on key performance indicators
• Assist with turnover operations including organizing key distribution, conducting unit inspections, leasing data entry, etc.
• Oversee tenant fob system, ensuring accurate records, distribution of new and replacement fobs, and communicating system maintenance needs
• Assist the Marketing department to coordinate, staff, and attend campus and community events
• Partner with the Marketing department to support social media content initiatives
• Directly manage full and part-time leasing staff. This includes communicating job expectations, resolving conflict, adhering to policies and procedures, and implementing corrective actions
• Conduct initial and ongoing training for new and existing leasing team members
• Develop monthly staff schedules based on office needs and team availability

Qualifications

• 5 years experience in residential property management
• Bachelor's degree or equivalent
• Experience supervising a team
• Strong project management and customer service skills
• Proficiency in property management software and tools. Experience with Entrata is a plus.
• A valid driver's license is required

Benefits

Competitive salary will be based on prior experience and will include the following benefits:

• Comprehensive benefits package, including health, dental, vision, and life insurance
• Paid time off and holidays
• Paid day off for your birthday
• 401(k) with company match
• Paid weekly!
• Professional development opportunities