Leasing Consultant, Residential - The RMR Group

The Leasing Consultant is the property’s sales representative, whose primary responsibilities are to support the leasing, retention and occupancy goals of the community.  Leasing Consultants are customer service oriented and provide current and prospective residents with an exceptional experience.  

The ideal candidate for this role seeks opportunities to build relationships, plan events, and takes initiative while remaining flexible to meet the community's day-to-day needs.

• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
• Fully implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
• Leasing Consultants must always offer a professional, yet friendly, atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them. All models and market readies should be inspected daily prior to showing in order to insure their quality appearance. 
• All incoming calls from irate residents should be transferred to the Assistant Manager or Property Manager for proper handling.
• Leasing Professionals are expected to know and adhere to the company’s Mission, Vision and Values.
• All prospects are to be greeted with a warm smile and friendly handshake and not from behind a desk
• Leasing Professionals should have a clear understanding of the features of their property’s benefits and how it compares to the competition. It is important to know what the market is doing and what specials are being offered.
• All paperwork is to be completed in a professional, accurate and timely manner. Mistakes on lease agreements can be costly to the property. 
• Each Leasing Consultant should keep active guest cards and continue to work them until the prospect has chosen their home.
• The Leasing Consultant should inspect the property on a regular basis reporting any deficiencies to the Property Manager. They should assist the Assistant Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
• Resident Files are to be maintained with current information properly filed per company policy at all times.
• Leasing Applications are to be processed within 24-48 hours of receipt and in accordance with the companies P & P Manual guidelines.
• Lease Renewal Program is to be actively worked to optimize lease renewals and increase rent 4-8% as market conditions allow.
• All residents and prospects treated with excellent level of customer service at all times.
• Receive, process/log, and file service requests in a timely manner.
• Plan and oversee resident activities as requested by Property Manager.
• The Leasing Consultant will perform any additional duties the Property Manager or Regional Manager assigns to them.

• Bachelor’s degree preferred.
• Prior leasing and/or property management experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Positive attitude and highest level of professionalism.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts. Job may be sedentary at times.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.