LEARNING & TALENT DEVELOPMENT OPERATIONS SPECIALIST (HYBRID-CHARLOTTE, NC) - Compass Group, North America

Compass Corporate







A family of companies and experiences


As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!


great people. great services. great results.


Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.




Job Summary:



We are strategic partners and advisors to Operations and Human Resources in matters involving Talent Reviews, Workforce Planning, Leadership Assessment and Development, and Performance Management. We are committed to enhancing the skills, knowledge, and professional development of all associates through quality and innovative training. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.



The Learning & Talent Development Operations Specialist reports directly to the Director, Learning & Talent Development, Systems & Analytics. Working closely with the Talent Management and Learning teams, this position serves in a Talent Management Center of Excellence supporting a systematic cycle of people processes across Compass Group USA including performance management, talent reviews, succession planning, and development planning.



This role supports the design, documentation and implementation of programs and processes for workforce planning, performance management, talent reviews, employee assessment, and succession planning. The specialist will also collect, compile, and analyze HR data, metrics, and statistics, and apply this data to support the Talent Management team. The specialist may also partner with HRIS, Talent Acquisition, Diversity and Inclusion and Human Resource Business Partners to deliver solutions aimed at identifying employee readiness, talent gaps, and retention risks among high potential associate populations across Compass Group.





Responsibilities:




+ Drives execution of core talent management processes (i.e.: performance management, talent reviews, succession planning, and development planning) by supporting Talent Management Sr. Directors and Talent Managers.


+ Process expert and point of contact for stakeholders with questions or concerns regarding execution or launch of process


+ Evaluates talent and development process and offerings for alignment with key business drivers to support continuous improvement. Makes recommendations to leadership.


+ Collects and compiles HR metrics and data from a variety of sources including the human resource information system (SuccessFactors), Visier, Learning Management System (Totara), management and employee surveys, employment records and other sources.


+ Uses data and industry research to identify and recommend reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics related to talent and development initiatives.


+ Prepares reports of data results, presenting and providing insights of analyses to Learning & Talent Development team and/or stakeholder.


+ Troubleshoots issues, asks probing questions, works to understand root cause and maintains consistent communication to ensure an excellent internal and external stakeholder experience.


+ Support Learning & Talent Development projects, programs and strategic initiatives as required.








Qualifications:




+ Bachelor's degree required.


+ Excellent verbal and written communication skills.


+ Strong analytical and problem-solving skills.


+ Proficient with or the ability to quickly learn the organizations HRIS (SuccessFactors) and LMS system (Totara) for the primary purpose of compiling data and running reports.


+ Strong expertise with basic office software applications required, especially Excel skills (e.g., Pivot Tables, macros, and vlookups) and PowerPoint expertise (develop clean, aesthetic presentations with the right information and graphics).


+ Experience interacting with senior leaders and facilitating meetings.


+ Highly collaborative with strong interpersonal skills.


+ 1-3 years of human resource generalist experience preferred.






Apply to Compass Group today!


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Compass Corporate maintains a drug-free workplace.


Applications are accepted on an ongoing basis.


Associates at Corporate are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1375267


Compass Corporate


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