Learning Operations Coordinator - Field Museum

Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.

This position is responsible for the operational and logistical needs of Family Programs, including but not limited to coordinating ticket sales, providing exceptional customer service support, supporting event logistics, and maintaining accurate program reports. This position is required to work some weekends and may be required to support after-hours programs throughout the year. Tasks may include but are not limited to check-in/out support, customer service, event operations, and material preparation. This is a fully on-site position.

Duties and Responsibilities:

• Program and track registration systems including but not limited to ACME ticketing system and CampDoc. Assist in submitting requests for internal support of Family Programs including promotions, space reservations, Museum Event Orders, and other operational needs
• Provide day-of operational support for Family Programs such as printing needs, customer service needs, check-in/out support, set up and tear down of events, and other duties as assigned.
• Prepare and collect all waivers, forms, and emergency contact information for program participants
• Assist with Family Program logistics and direct concerns to appropriate staff
• Improve and maintain registration processes and systems.
• Assist with advertising and communication of programs including MailChimp newsletters and other Field publications
• Participate in development meetings offering logistical and registration support to streamline the process for guests
• Use strong communication skills to work with multiple stakeholders within the museum to establish and facilitate Family Program procedures
• Other duties as assigned related to Family Program team and/or Department support
• Serve as liaison for guests and The Field Museum for all Family Program needs
• Effectively handle all customer service issues related to Family Programs and troubleshoot issues as they arise
• Facilitate ticket sales and registration for all Family Program events
• Serve as the main point of contact for all group registration
• Respond to registration and program questions in a timely and professional manner over email and on the phone
• Monitor Family Programs email and voicemail and return any calls or emails as necessary
• Draft and schedule all communication to program participants including reminders, program information, updates, and all other correspondences
• With Program Administrators, assist in the drafting of information packets, FAQs, evaluation surveys, website text, and other program communications
• Generate reports for Family Program ticket registration, revenue, attendance, and event add-ons
• Prepare rosters and program reports prior to the start of Family Programs and inform appropriate staff of any special notes or reminders
• Maintain accurate ticket reports for Family Programs and work with the Manager of Family Programs to adjust capacity when necessary
• Coordinate evaluations to program participants and/or their families and interpret relevant data
• Represent The Field Museum at various promotional opportunities

Qualifications:

• High School diploma or equivalent 3-5 years experience working within administrative or customer service roles, education-based non-profit organization, or equivalent experience preferred
• Demonstrated strong customer service skills
• Clear, professional communication in writing, speaking, and formal presentation
• Highly organized with experience or a demonstrated ability to coordinate multiple tasks and program needs at once
• Occasional evening and weekend availability
• Ability to work independently

Important Note: In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.

The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.

The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accessibility@fieldmuseum.org.