Learning Management System (LMS) Platform Administrator -Spartanburg, SC - American Credit Acceptance

About the Role

The LMS Platform Administrator provides technical leadership and support for our company-wide Learning Management System (LMS), Cornerstone OnDemand.  This role is responsible for technical and operational support and will act as a first line of support for end-users. In addition, this position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional and performance functions.  They will run reports, troubleshoot, and resolve technical issues, etc. The installation of all system updates, upgrades, integrated tools, and other software associated with the LMS fall within the responsibility of the LMS Platform Administrator.

What You'll Do

• Provide day-to-day administration of the (LMS) including release management, feature evaluations, and end-user support.
• Maintain data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc.
• Provide internal employee and external customer user support; creates user groups, assigns user permissions, manual course assignments and adjustments.
• Create, and manage performance review tasks.
• Train users on the software.
• Monitor LMS for errors and audit system functions regularly.
• Regularly compile and/or review data inputs, reporting, user participation, and customization of course content etc.
• Configure an LMS to support online, hybrid, and blended instruction.
• Create and design custom welcome pages and custom pages for associates using HTML and design.
• Create Dashboards for various groups showing data.
• Develop partnerships with IT, HR, L&D, LMS Cornerstone OnDemand Consultant.

What You Bring

• Associates degree or higher in an IT or Education related field or equivalent eLearning work experience.
• 3-5 years of experience working with Learning Management Systems; Common knowledge of LMS software.
• Understanding of data analytics and reporting.
• Understanding of MS Excel (e.g.: v-lookups, pivot tables, etc.).
• Strong attention to detail, accountability and ownership.
• Ability to manage multiple deadlines and projects simultaneously.
• Demonstrated skill in identifying customer needs and delivering customer service.
• Excellent written and verbal communication skills with the ability to communicate comfortably across all levels of the organization.
• Demonstrated ability to explain complex processes and procedures to a novice in a way that is easy to understand.
• Demonstrated ability to quickly learn new processes and procedures.
• Self-starter who can take the initiative and implement concepts.

 Preferred Qualifications:

• Experience with Cornerstone administration preferred. Including, but not limited to, Performance, Learning, Engagement and other Modules
• Experience in Web design / development using HTML and CSS.

 Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. This position requires that you are able to work in office 100% of the time. Must be able to commute to office or willing to relocate. 

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.