Veeva Vault Learning Management System Administrator - The EMMES Corporation

Job Posting Title

US Remote/Rockville/Frederick/Wilmington

The Emmes Company, LLC (“Emmes”) is a global, full-service Clinical Research Organization dedicated to excellence in supporting the advancement of public health and biopharmaceutical innovation.  We believe in the power of truth, so much so that we named our company Emmes, which means truth.  Through decades of experience we have learned that collaborative relationships thrive and human health benefits when truth is our compass. 

Our “Character Achieves Results” culture is driven by five key values that guide our actions in the way we conduct research and distinguish us as an organization: Integrity, Agility, Passion for Excellence, Collaborative Partnerships and Intellectual Curiosity.  We are a trusted partner to clients who share our passion for improving public health in a world of ever-changing scientific research. 

If you share our motivations and passion in research, come join us!  You will be joining a collaborative culture that empowers every Emmes employee — from entry level through top executive — to contribute to our clients’ success by sharing ideas openly and honestly. 

Primary Purpose

The Learning Management System (LMS) Administrator is involved in every aspect of configuring and maintaining a single system of record for training and associated documentation in compliance with federal and international guidelines and requirements for clinical research organizations.

Configuration

• Leads implements the initial and ongoing configuration of fields for courses, sessions, learners, instructors, learning plans and all related items for the effective data capture, maintenance and reporting in Emmes’ audit-ready environment
• Develops and implements a migration plan to move training data from Totara to an updated learning management system
• Establishes and maintains, in partnership with IT, integrations that feed data to the learning management system to ensure that the LMS is current with other Emmes systems
• Creates and executes a long-term plan for learning management system growth and improvement
• Creates systems and workflows to ensure that all course resources are properly set up and available
• Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools Testing
• Uploads SCORM packages to the LMS
• Conducts tests to ensure SCORM courses perform and document completion properly prior to full launch
• Manages the sandbox environment
• Maintains a bank of test user accounts
• Enters data for each SCORM package to initiate reviews and/or retirement
• Manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training

Data Integrity and Reporting

• Interprets and applies compliance requirements as related to training tracking
• Defines and runs regular and ad hoc compliance reports
• Monitors employee compliance in required courses and identifies employees who are out of compliance for further follow-up
• Tracks usage of the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trend

Maintenance

• Assigns and manages appropriate learner, instructor and administrator accounts and access
• Monitors all accounts and removes access when employees leave Emmes
• Establishes approaches to differentiate active and inactive employees and maintains training histories for terminated employees in alignment with regulation and the law
• Enters and manages attendance from live course deliveries
• Manages instructor schedules in the LMS
• Works with LMS provider to remain current on system specifications and updates
• Communicate updates and changes to the LMS as needed

Customer Support and Troubleshooting

• Provides help resources and training for learners, instructors, students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository
• Establishes and manages a help desk ticking system with designations for LMS support
• Responds to all requests for support as related to the LMS
• Manages relationships with the LMS vendor

• Master’s Degree in Education Technology or related field
• Technical certifications or coursework related to LMS administration
• Minimum 3 years of learning management system maintenance and administration
• Minimum 3 years’ experience integrating tools and technologies
• Minimum 3 years’ of management or leadership experience
• Proven ability to effectively communicate with faculty, staff, and senior leaders
• Documented experience leading a learning management system migration.
• Demonstrated ability to lead learning management systems in a global, compliance-driven organization; Totara and Veeva Vault Training preferred
• Demonstrated ability to create systems and process that support the effective management of the LMS
• Skills in managing relationships with learning technology providers
• Advanced proficiency with MS Office suite
• Ability to troubleshoot learning management issues
• Excellent customer service skills
• Strong verbal and written communication skills
• Advanced proficiency integrating external tools into the learning management system (preference for Totara and Veeva Vault Training experience)
• Advanced understanding of HTML/CSS and JavaScript
• Knowledge of LTI, API and OAuth
• Proactive communication skills
• Problem solving capabilities
• Proficiency in training curriculum development preferred

Emmes requires all US based Clinical Research Associate new hires to be fully vaccinated before their first day of employment. All new hires may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. Emmes complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our  Emmes Cares  community engagement program.   We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

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The Emmes Company, LLC is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.