Learning and Development Specialist - The Chimes, Inc.

Baltimore, MD 21201

Position Responsibilities

To conduct training needs assessments and implement training for all levels of employees (Team Members) at their work sites
To deliver training for Team Members at their work sites across various work shifts, which requires flexibility in scheduling workdays and hours
To conduct training sessions covering a variety of areas, including required annual health and safety practices, new employee orientation (NEO), and other professional development workshops.
To measure the effectiveness of training programs through learning evaluation methods
To provide feedback on and update existing course content and training materials when needed, including workshop agendas, outlines, presentations, and manuals
To assist Director of Learning and Development in identification of and design of new courses, selecting and developing teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
Complete necessary learning administration tasks, including creation of course rosters, updating attendance to the LMS timely, and preparing weekly and monthly training reports to the Training Manager
Ensure scheduling and delivery of mandatory annual training courses
Communicate effectively with the Training Manager, team members, trainers, and site management to ensure all needs are met

Additional Responsibilities

Maintain trainer certification(s) to conduct training in various areas, such as CPR/First Aid, any other areas as required
Complete required in-service training, including, but not limited to, OSHA Workplace Safety Standards, HIPAA, Workplace Harassment, and other safety precautions as directed by Human Resources
Maintain knowledge and understanding of Chimes District of Columbia programs and services, employees' needs, and the knowledge, skills, and abilities needed by the staff to change and improve job performance
Comply with Contractor's rules for the building, security guidelines, Chimes District of Columbia Rules for the workplace and all policies and procedures
Actively engage in professional development by participating in workshops, certifications, and other courses as available.
Assume other duties, responsibilities and special projects as required

Job Competencies Needed for Success on the Job

Strong workshop facilitation skills using a blended learning approach, including presentation, videos, activities, and use of other necessary supplemental tools to aid in comprehension of needed skills
Able to influence without authority across various sites and departments to ensure all required training is attended by participants to stay compliant
Ability to work both independently and collaboratively with others as needed
Ability to make decisions and solve problems
Demonstrated ability to multi-task and show flexibility and re-prioritize throughout the day
Strong verbal and written communication skills
Ability to meet deadlines as required by the job
Ability to understand and comply with safety procedures and environmental requirements
Ability to interact with others in a positive, enthusiastic, respectful, and courteous manner.
Natural ability to demonstrate patience and compassion when training Team Members
Proficient with MSFT Office Suite (Outlook, Word, Excel, PowerPoint)

Education and Experience

High School Diploma and 5 years of related training experience
Demonstrated experience and understanding of training and development (i.e., workshop facilitation, presentation skills, learning needs assessment, instructional design, curriculum development, learning evaluation, and adult learning theory and development.)
Valid CPR/FA certification preferred
Experience administering a Learning Management System (LMS)
Experience working with individuals with disabilities preferred
OSHA training a plus

Physical Abilities Needed to Meet Work Demands

Other requirements

Valid driver's license for a minimum of 3 years, from state of residence, and ability to drive to locations required for training delivery with the possibility of occasional out of state site visits
Willing to deliver training in person and onsite at various locations including, but not limited to, MD, VA, PA, DC, and NC.
A successfully completed background check to obtain and retain government and site clearances as needed for various training locations

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Source : The Chimes, Inc.