LEARNING & DEVELOPMENT MANAGER - CHARLOTTE, NC - Compass Group, North America

Canteen









Position Title: LEARNING & DEVELOPMENT MANAGER - CHARLOTTE, NC


Pay Grade: 16


Reports To: VP of Business Excellence & Innovation


Salary: $90,000-$95,000/yr.


Other Forms of Compensation: Bonus Eligibility





Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.


Come grow with us. We are Canteen.




Job Summary






At Canteen, we are dedicated to fostering a culture of continuous learning and development. We are looking for a passionate and experienced Learning & Development Manager to join our team and lead our training initiatives. If you are enthusiastic about helping others grow and excel, we want to hear from you!





As a Learning & Development Manager, you will be responsible for designing, implementing, and evaluating training programs that enhance the skills and performance of our associates. You will work closely with various departments to identify training needs and develop effective training solutions. The ideal candidate will have a proven track record in corporate training and development, excellent communication skills, and the ability to manage multiple projects simultaneously.



Essential Role Responsibilities:



Program Development and Implementation:



+ Assess training needs through surveys, interviews, focus groups, and communication with managers and employees.


+ Create, update, and organize training materials such as user guides, videos, PowerPoints and other materials supporting virtual learning.


+ Collaborate with vendors and third-party training providers to develop training materials and programs including e-learning content.


+ Implement comprehensive training programs for hourly and salaried associates.






Program Management:



+ Develop annual training plan based on training needs assessment and prioritized sector initiatives.


+ Conduct organization-wide training needs assessments and identify skill or knowledge gaps.


+ Manage and coordinate the Learning Management System and assign mandatory training across the organization.




Training Delivery and Facilitation:



+ Utilize diverse training methods tailored to different learning styles.


+ Facilitate training and development programs using various formats including group discussions, lectures, simulations and videos




Evaluation and Continuous Improvement:



+ Create and administer post-training evaluations, tests, and assessments to measure instructional effectiveness and determine the impact on employee performance and KPIs


+ Maintain records of training activities, attendance, results of tests and assessments, and retraining requirements.


+ Ensures that training milestones and goals are met while adhering to approved training budget




Preferred Qualifications:



+ Bachelor’s degree in Training, Human Resources, Education, or a related field preferred.


+ At least two years of experience in training and development, preferably in a corporate setting.


+ Proven experience managing comprehensive training programs and developing training materials


+ Knowledge of instructional design theory and implementation




Qualifications:






+ 5+ years professional experience in corporate, agency or public-sector communications role.


+ Bachelor’s degree in Training, Human Resources, Education, or a related field preferred


+ Experience in Vending, Micromarkets and/or Office Coffee Service industries valued but not required.






Other Qualifications:



+ Must be willing to travel up to 35%.


+ Proficiency in Microsoft Office programs required.


+ Experience with Camtasia, Snagit or other video development software preferred.


+ Ability to manage multiple tasks and deadlines with a positive, can-do attitude.






Apply to Canteen today!


Canteen is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.



Associates at Canteen are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf) for paid time off benefits information.