Lead UX Designer - AT&T

**Job Description:** **About the Company:** Join AT&T and embrace connectivity. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power customer experiences. Bring your inquisitive mind and design expertise to help us redefine connectivity and transform how the world shares stories and experiences that matter. Step into a career with AT&T, to drive forward the future of connectivity you believe in. **About our Team:** The Customer Experience team here at AT&T holds the customer close to every decision we make. Through journey analysis, concept generation, wayfinding, testing, and analytics we identify and solve customer friction from an End to End perspective. What is Customer Experience (CX)? CX represents a customer's overall perception of your brand, encompassing all interactions throughout their journey, from initial advertising exposure to a conversation with an agent on post-purchase support team. In essence, CX is the collective impact of each touchpoint and interaction with a brand. **About the Role:** As an Experience Designer for the Customer Experience team, you will champion the customer's perspective in every interaction, flow, journey, and touchpoint. Your role will involve auditing current experiences, recommending strategies for simplicity and sophistication, and conceptualizing solutions through user flows, wireframes, and prototypes. Additionally, you will foster collaboration among our numerous internal and external partners. This position goes beyond creating visually appealing designs; it's about comprehending the underlying structure of the experience. You must be adept at presenting clear solutions both within and outside of constraints, and you should be capable of developing comprehensive concepts while maintaining a holistic view. A successful Experience Designer for the Customer Experience team is someone who can delve deeply into the details, present ideas with clarity, grasp complex nuances, and execute concepts by developing clear artifacts within set timelines. **Key Roles and Responsibilities:** + Collaborate with cross-functional teams to define experience goals and strategies. + Collaborate with other design disciplines to create intuitive and delightful user experiences. + Collaborate with CX Researchers to conduct customer research and incorporate findings into design decisions. + Define Micro & Macro interactions, flows, page structure, and Journeys to enhance the customer experience. + Clearly articulate design decisions to stakeholders. + Collaborate with stakeholders to ensure design feasibility and alignment with business and ecosystem goals. + Approach design challenges with a curious mindset and explore innovative solutions. + Solve complex design problems while considering customer needs and technical constraints. + Provide concept direction for the design team, ensuring alignment with the overall experience vision. + Mentor and guide other designers, sharing best practices and fostering a collaborative environment. **Education:** Preferred Bachelor of Science degree in Human Computer Interaction, Interactive Media, or Graphic Design or equivalent experience. **Experience Required:** + Senior level, real-world experience in design (5+ years) with limited experience managing projects independently. + 3 -5 years of experience using UX/UI design software such as Figma is required. + Other desirable experience: Adobe Suites, Sketch, Azure RP, Lucidchart, Mural, Miro, Project Place, or Asana. Our Lead UX Designer, earns between $128,400.00-$192,600.00 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** · Medical/Dental/Vision coverage. · 401(k) plan · Tuition reimbursement program. · Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) · Paid Parental Leave. · Paid Caregiver Leave. · Additional sick leave beyond what state and local law require may be available but is unprotected. · Adoption Reimbursement. · Disability Benefits (short term and long term) · Life and Accidental Death Insurance. · Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. · Employee Assistance Programs (EAP) · Extensive employee wellness programs. · Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone. AT&T is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? **Apply now!** **Weekly Hours:** 40 **Time Type:** Regular **Location:** Alpharetta, Georgia **Salary Range:** $128,400.00 - $215,800.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status