Lead Tools Support Engineer - KLM Careers

Lead Tools Support Engineer

Coppell, TX - Hybrid - 3 days a week onsite

Must be a US Citizen or Green Card holder.
 

In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as – tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.

• Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
• Excellent organizational and interpersonal skills (required)
• Excellent time management skills (required)
• Excellent written and verbal communication skills (required)
• Excellent analytical and problem-solving skills (required)
• Ability to work independently with minimal supervision (required)
• Job Responsibilities
• Micro Focus ALM Admin
• Responsible to administrate QC server licenses.
• Responsible to creating new users.
• Responsible to create new projects.
• Usage Monitoring and reporting.
• Quality Center Customization support.
• Work closely with all engineering domains to support on ALM tool related topics.
• Support PMT organization to deploy current and new tool suites to engineering projects.
• Develop training material and train users on using the ALM tool per the process.
• Develop training material and train team on how to support ALM tool for user community.
• First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
• Support users by creating tool related scripting and automation of repetitive tasks.
• Support engineering teams to extract charts and dashboards from the ALM tools.
• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
• Monitoring
• Support multiple projects across different time zones.
• Administrative tasks for Application Maintenance
• Microfocus QC / ALM / Octane installation, upgrade and environment design
• Migration of projects to latest version of the application
• New patch implementation
• Validation and verification of the upgraded environment and projects
• Microfocus QC /ALM / Octane project creation and maintenance
• Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
• Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
• Administrative tasks for implementing MF QC / ALM functionality.
• Experience implementing new functionality.
• Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
• Designing and developing workflows and configurations
• Development of template projects and cross project customization
• Customizing within the dashboard/reporting module
• Identify, analyze, and mitigate project and operational risks.
• Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
• Development and communication of tool usage and best practices
• Understanding and developing SQL queries
• Experience in V B scripting and Microfocus QC / ALM OTA API
• Knowledge of macro creation
• Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
• Ability to think of new solutions and be proactive to go with a can-do attitude.
• Proven verbal and written skills to communicate / report both technical and non-technical audiences.

Leadership Expectations

• Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
• Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
• Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
• Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.
• Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
• Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.

Qualifications

Minimum of 6 years of related experience

Bachelor's degree preferred or equivalent experience

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have Experience in managing licenses, creating users, and setting up projects.

2. Do you have Micro Focus ALM/QC/Octane Administration experience

experience

3. Do you have Customization of user roles, workflows, and project entities experience

4. Do you have Cross-project customization and template development experience

5. Do you have Scripting and Automation experience

6. Do you have Proficiency in VB scripting and Microfocus QC/ALM OTA API.

7. Do you have Experience with automating repetitive tasks and tool-related scripting.

8. Do you have SQL Query Development experience

9. Do you have Ability to write and execute SQL queries for data extraction, reporting, and customization

10. Do you have Experience integrating ALM with Micro Focus and third-party tools.

11. Do you have Tool Configuration and Customization experience

12. Do you have the Ability to configure dashboards, develop custom reports, and create workflow designs.

13. Do you have Proactive monitoring of ALM environments, servers, databases, and license usage experience

14. Do you have Project Migration and Management experience

15. Do you have Experience migrating projects to newer versions of ALM and maintaining ongoing usage.

16 Must be a US Citizen or Green Card holder.