Lead Systems Administrator - American Rental Association - Partnership

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 379 locations and has approximately 7,000 employees in North America.

Short Description

The IT System Administration Team Lead provides team and technical leadership through coaching and mentoring. The Team Lead is responsible for team development, workload management, monitoring work assignments and ensuring timely delivery on assignments and projects. In addition to team leadership, will spend a percentage of time on direct system administration, as well as project and initiatives support, have accountability for system administration practices, policies, and procedures, along with ensuring these are thoroughly documented and followed. Additionally, the Team Lead ensures appropriate tools are used and kept current and will partner with the team of System Administrators in the oversight and management of these practice standards and tools.

To be successful as a Lead Systems Administrator, he or she should have an excellent ability to solve problems using in-depth understanding of information systems and computing solutions as well as present options of such problems to management. The best Lead Systems Administrator will also be a highly motivated, self-starting team player, willing to handle all support requests with courtesy and professionalism.

Responsibilities

• Responsible for the effective supervision and administration of Systems Administrator staff including prioritizing and assigning work, performance management, employee relations, and related activities.
• Lead multiple Systems Administration initiatives and projects consisting of design and development for complex products and platforms, including solution design, analysis, testing, and integration. Provide feedback on project status, milestones, and risks.
• Support data center facility/services and proactively monitor the health of all systems and take appropriate action when required. Performs after-hours systems support, installation, and maintenance as required.
• Provide specialized technical expertise in researching and resolving complex technology infrastructure problems, which may involve coordination of hardware and software vendor support.
• Evaluates and recommends acquisition of enterprise systems to meet the organizational information technology needs.
• Interfaces with information systems vendors regarding the acquisition or discontinuance of equipment and maintenance support
• Schedules system updates and modifications to the information technology environment in a manner which results in minimal disruption of organization services.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Perform and delegate server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
• Acts as a point of escalation for the systems administration team.
• Documents and communicates identified problems to be resolved.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Perform required patching and vulnerability remediation on servers.
• Perform routine maintenance and prescribed maintenance functions.
• Monitors and maintains software licensing.
• Monitors and maintains support and maintenance agreements.
• Maintains broad knowledge of current technology, equipment, and/or systems.
• Participates in and completes required and professional training.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Demonstrates a commitment to Total Quality and the process of continuous improvement.
• Ensure compliance with approved Corporate and company IT policies.
• Provide training and mentoring to other team members.
• Perform other assigned duties as required.

Professional Experience

5-8 years of experience with domain controllers, Active Directory, group policies, and a Microsoft Windows environment required

Experience with Powershell scripting a plus

Experience with performance monitoring software

Experience with VMWare (Private Cloud) a plus

Experience with SSO and MFA solutions are a plus

Experience using scripting languages to automate tasks and manipulate data; programming experience is a plus

Experience with Linux a plus

Experience with public cloud a plus

Experience manipulating data and creating presentation material in Microsoft Office software a plus

Experience with aspects of high availability fault tolerant architectures

Past experience administering server-side technology and networked computing systems.

Educational Background

The Systems Administrator will have a bachelor's degree and 3 years of administration experience, associate degree and 5 years related experience, or 8 years related experience

ITIL, recent MCSA, and other IT related certifications are a plus

Conditions of Employment

Skills

• Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines
• Excellent written, oral, and interpersonal communication skills
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Familiarity with SQL and database operations.

Req #: 58171

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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