Lead Studio Guide (Front Desk Coordinator) - Glowbar

Glowbar, Inc.

Job title: Lead Studio Guide

Status: Full-Time

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day?  Meet Glowbar.

About Glowbar:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar is seeking passionate and service-oriented experience associates who believe in a "customer-first" mentality to be a part of our founding team! Our experience associates will be continuously empowered to use their customer-oriented gut to make decisions. As long-term team members, experienced associates are also collaborative team members, with a mind geared towards testing and learning to set a new standard for skincare.

This means you:

• Are dedicated to helping people 
• Are a team player
• Have an entrepreneurial and positive spirit
• Value honesty and integrity in the workplace
• Always seek to improve personal performance
• Are professional
• Know how to market and bring existing and new clients coming back

Responsibilities include (but are not limited to):

Care for clients:

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check-in and retail check-out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at-home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions

Care for our team:

• Provide feedback to management on progress and challenges, paired with suggestions 
• Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
• Assist Management in daily studio tasks and projects
• Maintain front of studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through various means of communication
• Assist with social media on an as-needed basis
• Participate in events onsite/offsite
• Serve as the Manager on Duty (MOD) and team point of contact on the Studio Manager's days off 

REQUIREMENTS:

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must love hospitality and interacting with customers
• Strong understanding of retail operations, policies and procedures
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
• Must have Sunday and Monday availability