Lead Solutions Architect - DEX +IT Support Services - Humana
Nashville, TN
About the Job
Become a part of our caring community and help us put health first
The Lead Solutions Architect is a highly technical and strategic role with subject matter expertise in Digital Employee Experience (DEX) tooling/concepts, and IT Support Services domains, and strong knowledge and understanding of adjacent technology domains like network, identity and access management, and security.
The Lead Solutions Architect designs and develops IT solutions to business problems in alignment with Enterprise Architecture direction and approved technology standards and reference architectures. The Lead Solution Architect provides technology guidance, strategic road maps, principles, standards, and operational best practices to support Humana in managing their technology domains and meeting customer needs. The Lead Solutions Architect is also responsible for ensuring a cohesive strategic vision across a broad range of technologies and solves problems of diverse scope and complexity ranging from moderate to substantial. Aligns product engineering, product management, user experience design, and enterprise architecture to produce enterprise level system designs and architecture.
+ Collaborate closely with adjacent technology leaders (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.) to ensure the secure, seamless delivery of digital workplace technologies.
+ Responsible for the creation of 4-year strategic technology roadmaps, standards and reference architectures for areas supported by this role.
+ Analytical and problem-solving ability. Combine and organize information into meaningful patterns; identify underlying relationships, causes and effects; and combine pieces of information to form conclusions or general rules.
+ Communication. Excellent oral and written communication skills. This includes the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels, including the board and investors.
+ Business results orientation. Seek to understand business needs, and work to anticipate, identify and meet employee needs.
+ Advocate for advanced analytics and automation to streamline efficiencies.
+ Provides guidance and coaching to Lead Engineers across the department.
Use your skills to make an impact
Required Qualifications
+ Strong understanding of digital workplace technologies (hardware, software, services and SaaS tools).
+ 5+ years of demonstrated experience performing solution architecture functions.
+ 5+ years applied expertise in enterprise workplace technologies to include Digital Employee Experience (DEX) frameworks, concepts, and technology platforms (e.g. Lakeside Systrack, Nexthink Infinity, 1E, etc.), campaign creation, persona identification, and automated remediations experience using DEX tooling.
+ 5+ years of experience with ITIL/ITSM best practices and shift left concepts to include chat bots (Espressive, Service Now, Moveworks), omni channel experiences, knowledge management practices, and the integration of DEX tooling with IT Service Desk (Service Now) to increase efficiencies.
+ 5+ years of experience working in distributed, cloud-based, and on-prem environments e.g. AWS, Azure, etc.
+ 3+ years of experience working with Infrastructure as Code, automation, CI/CD pipelines.
+ 5+ years IT experience in highly regulated environments
+ 3+ years of working within continuous engineering Agile delivery frameworks to keep pace with frequent changes and reduce complexity.
+ Expert knowledge of system architecture, design, configuration, and implementation across multiple device management technologies
Preferred Qualifications
+ 8+ years applied expertise in enterprise workplace technologies to include Digital Employee Experience (DEX) frameworks, concepts, and technology platforms (e.g. Lakeside Systrack, Nexthink Infinity, 1E, etc.), campaign creation, persona identification, and automated remediations experience using DEX tooling.
+ Master's Degree or equivalent experience in a highly regulated IT environment supporting user-facing workplace technology solutions.
Additional Information
Why Humana
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
_*This is a remote position._
_Must be able to work EST hours._
#LI-Remote
#LI-CB2
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$139,500 - $192,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Lead Solutions Architect is a highly technical and strategic role with subject matter expertise in Digital Employee Experience (DEX) tooling/concepts, and IT Support Services domains, and strong knowledge and understanding of adjacent technology domains like network, identity and access management, and security.
The Lead Solutions Architect designs and develops IT solutions to business problems in alignment with Enterprise Architecture direction and approved technology standards and reference architectures. The Lead Solution Architect provides technology guidance, strategic road maps, principles, standards, and operational best practices to support Humana in managing their technology domains and meeting customer needs. The Lead Solutions Architect is also responsible for ensuring a cohesive strategic vision across a broad range of technologies and solves problems of diverse scope and complexity ranging from moderate to substantial. Aligns product engineering, product management, user experience design, and enterprise architecture to produce enterprise level system designs and architecture.
+ Collaborate closely with adjacent technology leaders (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.) to ensure the secure, seamless delivery of digital workplace technologies.
+ Responsible for the creation of 4-year strategic technology roadmaps, standards and reference architectures for areas supported by this role.
+ Analytical and problem-solving ability. Combine and organize information into meaningful patterns; identify underlying relationships, causes and effects; and combine pieces of information to form conclusions or general rules.
+ Communication. Excellent oral and written communication skills. This includes the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels, including the board and investors.
+ Business results orientation. Seek to understand business needs, and work to anticipate, identify and meet employee needs.
+ Advocate for advanced analytics and automation to streamline efficiencies.
+ Provides guidance and coaching to Lead Engineers across the department.
Use your skills to make an impact
Required Qualifications
+ Strong understanding of digital workplace technologies (hardware, software, services and SaaS tools).
+ 5+ years of demonstrated experience performing solution architecture functions.
+ 5+ years applied expertise in enterprise workplace technologies to include Digital Employee Experience (DEX) frameworks, concepts, and technology platforms (e.g. Lakeside Systrack, Nexthink Infinity, 1E, etc.), campaign creation, persona identification, and automated remediations experience using DEX tooling.
+ 5+ years of experience with ITIL/ITSM best practices and shift left concepts to include chat bots (Espressive, Service Now, Moveworks), omni channel experiences, knowledge management practices, and the integration of DEX tooling with IT Service Desk (Service Now) to increase efficiencies.
+ 5+ years of experience working in distributed, cloud-based, and on-prem environments e.g. AWS, Azure, etc.
+ 3+ years of experience working with Infrastructure as Code, automation, CI/CD pipelines.
+ 5+ years IT experience in highly regulated environments
+ 3+ years of working within continuous engineering Agile delivery frameworks to keep pace with frequent changes and reduce complexity.
+ Expert knowledge of system architecture, design, configuration, and implementation across multiple device management technologies
Preferred Qualifications
+ 8+ years applied expertise in enterprise workplace technologies to include Digital Employee Experience (DEX) frameworks, concepts, and technology platforms (e.g. Lakeside Systrack, Nexthink Infinity, 1E, etc.), campaign creation, persona identification, and automated remediations experience using DEX tooling.
+ Master's Degree or equivalent experience in a highly regulated IT environment supporting user-facing workplace technology solutions.
Additional Information
Why Humana
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
_*This is a remote position._
_Must be able to work EST hours._
#LI-Remote
#LI-CB2
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$139,500 - $192,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana