Lead Service Line Program Manager at Essential Utilities

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

Are you looking for a fantastic career at Aqua? We have an exciting opportunity for a Lead Service Line Program Manager. The Lead Service Line Program Manager(Project Manager) performs all tasks related to the development, management, and implementation for the Lead Service Line Program across Aqua Pennsylvania

ESSENTIAL DUTIES: (Primary Duties and Responsibilities)

• Work with Construction, Data Management, Engineering, Maintenance, Metrology, New Business, Regulatory and Water Quality Teams to inventory and replace all lead and galvanized services throughout Aqua Pennsylvania’s service territory.
• Maintain collaboration, coordination and communication between Aqua internal teams, contractors and vendors.
• Development and implementation of investigation and replacement projects systematically. Bidding and awarding of replacement projects in accordance with engineering and construction standards. Contractor qualification reviews, facilitation of pre-bid/construction meetings, facilitation of public input meetings and assistance during construction. Strategic planning of future year projects.
• Seek governmental funding opportunities through Penn VEST for survey and replacement projects.
• Develop and implement a communication strategy for effected homeowners and municipalities where substantial work is taking place.
• Coordinate with Aqua PA Construction and Maintenance Divisions to confirm field conditions and proper coordination with existing Aqua projects.
• Ability to track and manage multiple projects concurrently throughout the state.
• Utilize and maintain On-Line Inventory Management System. Enter, track and update service line information, project status and yearly reporting (“Qlik/Procore”). Develop a process to investigate and correct existing incorrect service data.
• Work with the Pennsylvania Department of Environmental Protection (PADEP), Environmental Protection Agency (EPA), and Pennsylvania Public Utilities Commission (PAPUC) to meet the requirements of the Lead and Copper Rule Revisions (LCRR), Lead and Copper Rule Improvements (LCRI) and PAPUC Act 120. Attend necessary continuous education resources of the national and state regulatory requirements for lead and galvanized services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

QUALIFICATIONS (Required Experience, Education, Licenses)

• Bachelor’s degree in engineering, Environmental Science or related field required.
• Must have the ability to represent the Company in an accurate, positive, and professional manner to the general public, contractors, vendors and Municipal Officers.
• Pennsylvania driver’s license and ability to operate Company vehicle is required.
• 2-5 years of experience within the Engineering/Environmental Science field

KNOWLEDGE, SKILLS AND ABILITIES: (Examples below)

• Knowledge of SAP preferred.
• Must have the ability to deal effectively with employees, local officials, regulatory agencies, customers, and the public.
• Excellent organizational skills
• Ability to work well under pressure.
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• A team player able to work effectively in a team fostered multi-tasking environment.                      

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.                       
• Working conditions include frequent travel within the state and to work sites across Aqua 
• Travel Requirement – 30%
• Availability to participate in departmental on call rotation.  Ability to respond 24/7 to emergency requests.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.