Lead Service Advisor - GENERAL RV CENTER

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

Our Lead Service Advisors are at the forefront of our service department. They train and coach the service advisor team to follow and meet the General RV Center established Keep You Camping™ performance standards.

• Manages all incoming service customers in the drive lane area
• Trains and coaches Advisors by utilizing established processes and procedures to ensure they
  are knowledgeable and compliant with Keep You Camping™ standards
• Support Advisors by helping them to prioritize their daily workload on a one-on-one basis
• Conducts employee performance recaps for the Service Advisors to ensure the established Keep
  You Camping™ standards are being met
• Teaches sales techniques to maximize daily service growth
• Generate daily reports for Service Advisors to identify any open work orders with completed
  labor that need to be closed
• Review the accuracy of each work order prior to dispatching the work order to the shop
• Act as the primary contact to the Service Manager for the Advisors and disseminate necessary
  information to the service team
• Support and coach Advisors in attending to escalated customer complaints, ensuring that a high
  level of customer satisfaction is obtained during resolution process

• Experience with RV or Automotive Service Writing.
• Previous customer service experience is required.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Valid driver’s license.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. 

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates eighteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.

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