Lead Server - Palisades Tahoe

Seasonal (Seasonal)

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Provides all guests with the highest quality dining experience possible. Takes orders and delivers food and drinks in a professional and efficient manner. Provides leadership to employees and supports management team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 21 years of age. As a prerequisite, a pre-employment drug screen is required.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $17.00 - $20.07 per hour

Essential Job Responsibilities/Duties/Tasks include the following: other duties may be assigned:

• Provide customers with top quality customer service in a friendly and positive manner.

• Assist in training Rocker employees, ensuring they meet company standards.

• Assist with daily open/close procedures according to company policy and procedures

• Contribute and ensure the completion of day-to-day operational tasks.

• Present menus, explain how various menu items are prepared, and describe ingredients and cooking methods. In depth knowledge of menu items.

• Inform customers of daily specials.

• Verify patrons' identification to ensure compliance with legal age requirements for alcoholic beverages.

• Properly open and pour wine at tableside

• Place order using POS system. Communicate with kitchen of special needs or if a menu item is not available

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Prepare checks that itemize and total meal costs and sales taxes.

• Clear tables, deposit plates and utensils in bus tubs, dispose trash and wipe tables clean

• Assist food runners as needed. Carry food orders from kitchen to customers, fill drink orders, fill customer requests.

• Support floor management by assessing and adjusting staffing levels to align with guest volume.

• Communicate serviceware and product needs for FOH items.

• Assess staff performance and provide feedback to management.

• Support service staff by being approachable, answering questions, assisting with guest service, and providing any additional help needed to ensure every guest receives exceptional service.

Competencies and Job Requirements:

Required:

• Able to communicate effectively in writing and verbally across all levels of the organization.

• Excellent organizational and problem-solving skills with the ability to handle multiple tasks.

• Able to establish and maintain effective working relationships and interact with others

• Strong sense of customer service & safety awareness

• Have a neat & clean appearance in compliance with the company grooming standards

• Punctual, able to report at scheduled start time

• Work well as part of a team.

• Able to remain patient, calm and composed in a fast paced, high volume demanding environment.

Preferred:

• Knowledgeable about all aspects of the menu, restaurant and Palisades Tahoe or be able to locate information.

Education and Experience:

Required:

• High School Diploma or GED

• Two years serving experience

• Must have or be able to obtain a California Food Handlers card.

Preferred:

• One-year supervisory experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8-hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually loud.

Equipment Used in Job: Varies

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.