Lead Regional Support Analyst at Fidelity Investments

Job Description:

As a Lead Regional Support Analyst, you will be responsible for project management in the Investor Center/Remote Office space, including technology rollouts, new site openings, remodeling, or relocation of Investor Centers, etc. The qualified candidate is proficient in project planning, establishing milestones / schedules, maintaining and reporting project status, and interpersonal skills. experienced in working with virtual teams, spanning multiple time zones. We are a highly motivated group of skilled Project Implementors that bring to our firm a team of excellence to meet all challenges presented. 

The Expertise You Have and The Skills You Bring

• BA/BS (technology related discipline is a plus) or equivalent. 

• Project Management certification (e.g. PMP) is a plus. 

• 5+ years managing technology projects, preferably in the Financial Services industry. 

• Strong interpersonal and influencing skills. 

• Comfortable with, and experience of, running technical projects. 

• Outstanding project management skills, with experience managing multiple projects. 

• Ability to work independently and in a team environment, to deal with constant change, and to participate in continual processes of improvement. 

• Experience working in an enterprise AD environment. 

• Experience installing software, patches, software updates on desktops and laptops. 

• An understanding of TCP/IP communications protocol. 

• Knowledge of Low voltage telecommunications technologies. 

• An understanding of Cisco IOS system administration a plus. 

• An understanding of Phone systems a plus. 

• An understanding of Scrum a plus.

• Under minimal supervision, coordinate project schedules and assignments for multiple projects.

• Oversee the health and success of Remote Offices programs/ projects small to large.

• Creating and maintaining project plans to track projects and maintenance items. 

• Run regular meetings with the team to review and prioritize maintenance items. 

• Manage project scope effectively. 

• Provide regular formal and informal updates to both technology and business management. 

• Partner with sponsors within the technology and business units, effectively managing positive relationships and open communication.

• Collaborate with partners/vendors to define project schedules, assumptions and dependencies, issue resolution, and risk management.

• Maintain status of the project by proactively monitoring the activities of team members and leads. 

• Communicate project plan information, objectives and deliverables to the team.

• Provide guidance and training to enable other project team members to meet/exceed expectations. 

• Research innovative software and hardware solutions to improve management and maintenance of the environment, present to manager and team members these ideas and solutions.

• Troubleshooting Win 10-11 based desktop and laptop computers, OS X based laptops, iOS tablets, phones and desktop peripherals including printers, headsets, displays, etc. 

• The hours for this position will be flexible to cover planned or unplanned events which may include nights and or weekends. 

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.