Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

STAGE 1 - LEAD PROGRAM ASSISTANT II

Location: Los Angeles, CA 90056- 100% Onsite

What We're Looking For:

We are looking for a Program Assistant II for our family Services Department who will provide support to the department and/or a case management team. In this position, you will act as a direct Liaison to internal Leads within the Department, serve as contact person for unavailable case management staff. You will also create and maintain new parent and/or provider files, including filing required documentation, review and ensure proper documentation has been provided, prepare forms notices, and correspondence, enter client information into the database, and make follow-up phone calls to providers regarding terminated parents.

RESPONSIBILITIES:

• Monitor workflow distribution and task completion in conjunction with Supervisor and Lead Specialist.
• Act as a direct Liaison to internal Leads within the Department, serve as contact person for unavailable case management staff.
• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepare forms, notices and correspondence regarding missing documentation, etc.
• Enter client information on internal database.
• Make follow-up phone calls to providers regarding terminated parents.
• Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows.
• Send letters to parents of documentation needed for re-certification.
• Check for qualifying eligibility of families and childcare needs within our service area.
• Sort, process, and distribute incoming mail.
• Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• High School graduate or equivalent, some college preferred
• At least one year of experience working with parents receiving subsidized child care or social support services preferred
• Experience with MS Excel and Word, preferred
• Requires excellent verbal and written communication skills.
• Strong customer service skills
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters
• Ability to work variable days and hours and site locations as needed for special projects
• Excellent work ethic, including attendance and punctuality

Total Package of Benefits

• Medical/ Dental/ Vision - 95% Covered by empolyer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org