Lead Product Designer - Wayfair

**This role is located in our Boston, MA or Toronto, CAN office and will comply with our hybrid work schedule of 3 days/week in office**

Who We Are

Wayfair is the leading online retailer of furniture & décor. We rely on our suppliers to deliver our core business proposition: delivering great products to our customers quickly and reliably. Partner Home is Wayfair’s supplier-facing ecosystem, enabling our 23,000+ supplier partners to deliver on that promise. It provides suppliers with all tools to run their business on Wayfair from a commercial and operational perspective: Creating a catalog, managing product inventory, setting up promotions, fulfilling customer orders, getting performance reporting, managing supplier finances, and many more.

The Experience Design team at Wayfair is a diverse, multidisciplinary team of world-class designers who are hard at work transforming the experience for suppliers who are selling all things home through our storefront websites. Our design practice is collaborative, data-driven, and fast-paced.

As a Product Designer II on our Partner Home Merchandising team, you will play a crucial role in developing user-centric designs that enhance both the supplier and customer experience on our eCommerce platform. This position requires a strong aesthetic sense paired with practical design skills to deliver seamless and effective user experiences. Your efforts will enable suppliers to optimize their sales by visualizing catalog performance metrics, prioritizing action on their most successful products, and qualifying for addition to premium brands and Wayfair marketing channels.

What You’ll Do:

In this role, you will be accountable for the design of our supplier platform offerings. You contribute to discovering new platform solutions together with your team that helps reach our outcomes around improved user experience, efficiency, and scalability. You will partner with product and engineering teams to understand our supplier and internal employee problems and needs to contribute to designing user-centric experiences.

Success in this role means designing data and research-backed solutions that will get broadly adopted across the supplier-facing ecosystem ensuring intuitive, cohesive journeys with a high bar for quality user experience to deliver impact.

• Utilize design thinking principles to build engaging customer experiences which solve goals with elegant simplicity.
• Collaborate with product managers, developers, and other experienced designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement.
• Align with multiple teams to create cross-functional and user-centric design solutions.
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
• Day-to-day work will consist of a combination of gaining user insights, design execution, and maintaining stakeholder alignment.
• Contribute to the improvement of our cross-team collaboration Design processes, advocating best practices and innovative solutions between Product, Design, and Engineering teams embracing Agile methodologies.
• Demonstrate strong administration and communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design prowess.
• Contribute to the development of team members through dedicated mentorship, or less formal coaching and advice.

We Are a Match Because You Have:

• 5+ years of professional UX experience.
• Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of education and experience
• The ability to operate autonomously against prioritized objectives.
• Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment.
• Excellent communication and interpersonal skills: You should be able to effectively defend design thinking while also being open-minded and willing to consider new perspectives that may shape your solutions, manage multiple stakeholders with competing priorities, and partner with product and engineering stakeholders as a critical thought leader for your space.
• Strong skills in modern design tools like Figma, Sketch, Miro, UserTesting, and Creative Suite.
• Drive end-to-end experiences and enhancements, from discovery through ideation and refinement - then learning from the results to inform future work.
• Research expertise highly valued: You have a solid understanding of research principles and methodologies, and have a proven track record of independently conducting user research while selecting appropriate methodologies to inform your design.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, enterprise design work, data-driven approach, and strategic thinking.

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• DIsability Protection (Short Term & Long Term DIsability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.