Lead Platform Engineer (Zoom administration) at Capital One

Lead Platform Engineer (Zoom administration)

Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.

We are seeking Platform Engineers who are passionate about creating seamless collaboration experiences through cutting-edge video conferencing and virtual whiteboard technologies.   

As part of a team that’s leading the next wave of unified communication services, you will play an integral role in the design, implementation and maintenance of video conferencing and collaboration tools across desktop, mobile, conference rooms and collaboration spaces with a strong focus on simplification via automation.  This role combines technical expertise with leadership,  where you will champion and drive innovation while ensuring the unified communication solutions remain secure, reliable and compliant.  

General Responsibilities:

•  Provide engineering management of our Unified Communications and Whiteboarding Platforms (Zoom,  Zoom Whiteboard, LucidSpark/Lucid Chart)

• Implement automation to elimination or prevent manual processes

• Manage and maintain strong relationships with our vendors and ensure that they are meeting expected service levels and performance goals.

• Work with product owners and stakeholders to business needs and recommend solutions

• Effectively communicate across team, Product Owners, stakeholders and vendors to address business needs

• Identify opportunities for process improvements and collaborate with product owners to provide innovative ideas and insights in the design of new solutions

• Continually research, test and stay up-to-date on new feature a functionality released from internal teams and or vendors

• Primary contact for questions related to how the system works from a business and a technical perspective

• Provide timely and effective production support for Unified Communications platforms by troubleshooting problems, testing, and working with vendors and internal partner teams to resolve issues

• Focus on building and maintaining the underlying technical and operational aspects of the platform including remediating vulnerabilities

• Document Platform architectures and features; Work with vendors to understand architecture and suitability to Capital One standards. Work closely with the Architecture team to align the platforms to the latest architecture and configuration.

• Understand platform features, monitor and report usage and platform analytics

• Support and improve operational processes such as  governance, audit, legal & retention practices and standards

• Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversity to a legacy process

• Develop, and utilize best practices to enhance the overall user experience of the platform

• Design, develop, and implement solutions that adhere to cyber policies and requirements 

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5  years of experience with deploying , configuring and troubleshooting Unified Communications platforms (Zoom, Microsoft Teams, Webex)

• At least 3 years of experience with network infrastructure, including firewalls, proxy and network security

• At least 3 years experience AWS Administration

• At least 2 years of experience in a technical leadership role overseeing strategic projects 

Preferred Qualifications:

• Bachelor's degree

• Relevant certifications in UC technologies (e.g., Microsoft Teams Certified Engineer, Zoom Learning Center)

• 3+ years testing, designing, deploying, and management of conference room video conferencing hardware (Poly/HP, Crestron, Qsys).

• 2+ years of experience in scripting languages

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).