Lead Platform Engineer (Workplace Collaboration) at Capital One

Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.

We are seeking a Lead Platform Engineer (Workplace Collaboration) who are passionate about creating seamless collaboration experiences through cutting-edge video conferencing and virtual whiteboard technologies.

As part of a team thats leading the next wave of unified communication services, you will play an integral role in the design, implementation and maintenance of video conferencing and collaboration tools across desktop, mobile, conference rooms and collaboration spaces with a strong focus on simplification via automation. This role combines technical expertise with leadership, where you will champion and drive innovation while ensuring the unified communication solutions remain secure, reliable and compliant.

General Responsibilities:

• Provide engineering management of our Unified Communications and Whiteboarding Platforms (Zoom, Zoom Whiteboard, LucidSpark/Lucid Chart)

• Implement automation to elimination or prevent manual processes

• Manage and maintain strong relationships with our vendors and ensure that they are meeting expected service levels and performance goals.

• Work with product owners and stakeholders to business needs and recommend solutions

• Effectively communicate across team, Product Owners, stakeholders and vendors to address business needs

• Identify opportunities for process improvements and collaborate with product owners to provide innovative ideas and insights in the design of new solutions

• Continually research, test and stay up-to-date on new feature a functionality released from internal teams and or vendors

• Primary contact for questions related to how the system works from a business and a technical perspective

• Provide timely and effective production support for Unified Communications platforms by troubleshooting problems, testing, and working with vendors and internal partner teams to resolve issues

• Focus on building and maintaining the underlying technical and operational aspects of the platform including remediating vulnerabilities

• Document Platform architectures and features; Work with vendors to understand architecture and suitability to Capital One standards. Work closely with the Architecture team to align the platforms to the latest architecture and configuration.

• Understand platform features, monitor and report usage and platform analytics

• Support and improve operational processes such as governance, audit, legal & retention practices and standards

• Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversity to a legacy process

• Develop, and utilize best practices to enhance the overall user experience of the platform

• Design, develop, and implement solutions that adhere to cyber policies and requirements

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 5 years of experience with deploying , configuring and troubleshooting Unified Communications platforms (Zoom, Microsoft Teams, Webex)

• At least 3 years of experience with network infrastructure, including firewalls, proxy and network security

• At least 3 years experience AWS Administration

• At least 2 years of experience in a technical leadership role overseeing strategic projects

Preferred Qualifications:

• Bachelor's degree

• Relevant certifications in UC technologies (e.g., Microsoft Teams Certified Engineer, Zoom Learning Center)

• 3+ years testing, designing, deploying, and management of conference room video conferencing hardware (Poly/HP, Crestron, Qsys).

• 2+ years of experience in scripting languages

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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