Lead Pharmacy Technician at Mens Health Foundation

We seek team members who embrace and champion diversity, as our work within the LGBTQ+ community promotes positive sexuality and inclusivity. Candidates should be comfortable with exposure to imagery, events, and materials that reflect our culture of acceptance and expression, ensuring alignment with our values.

THE POSITION

The Lead Pharmacy Technician will take a leadership role in the pharmacy operations by helping to train new employees, managing inventory, assisting with audits, modeling exceptional customer care and service skills, and assuming other administrative tasks as assigned by Pharmacy leadership. The Lead Technician will also function as a Pharmacy Technician by: participating in all aspects of filling prescriptions and performing clerical work to maintain pharmacy standards and legal requirements within the scope of practice outlined by the Board of Pharmacy. Interacts with patients and provides excellent customer service to coordinate safe and effective medication practices for patients.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list may not include all of the duties assigned.)

• Help train new and existing pharmacy staff on new policies, procedure, software.
• Manage pharmacy inventory (orders, returns, recalls, track inventory counts, etc.)
• Work closely with the Pharmacy Operations Manager and Pharmacist-in-Charge on administrative functions as needed.
• Lead special projects and interface with other departments as assigned by the Pharmacy Operations Manager.
• Interface with the Pharmacy Operations Manager to ensure pharmacy quality and compliance.
• Assist in development of pharmacy best practices and standard operating procedures.
• Perform general Pharmacy Technician functions:
• Maintain and update patient profiles and prescription files.
• Enter prescriptions into electronic system efficiently and accurately.
• Fill prescriptions and coordinate auto refill for applicable patients.
• Prepare packages for shipping and delivery.
• File prescriptions, paperwork.
• Comply with 340B, Board of Pharmacy, DEA requirements.
• Answer pharmacy phone calls, return calls to patients, maintain voicemail.
• Communicate with insurance companies/manufacturers to resolve coverage issues, initiate prior authorization process, activate manufacturer co-pay cards.
• Document in appropriate databases.
• Run POS, coordinate billing, and balance cash at end of day.
• Activate patient assistance and copay assistance cards.
• Reorder and restock drug and related materials necessary to operate the pharmacy and verify receipt against invoices.
• Run and interpret pharmacy reports.
• Process returns to inventory as well as to distributor. Return expired drug to reverse distributor.
• Attend meetings required for position (i.e., Department meetings, all-staff meetings, multi-disciplinary team meetings)
• Maintain a work environment conducive to excellent customer service and act in a professional manner in the workplace.
• Light travel as required for training purposes.
• Participate in clean-up as appropriate.
• Participate in regularly scheduled and ad hoc inventories as directed.
• Works with other MHF departments as appropriate to promote exceptional integrated patient care.
• Handle other pharmacy related duties as appropriate.
• Participate in annual OSHA and HIPPA trainings.
• Uphold all principles of confidentiality and patient care to the fullest extent.
• Adhere to all professional and ethical behavior standards of the healthcare industry.
• Interact in an honest, trustworthy, professional, and respectful manner with patients, employees, visitors and vendors.
• Other duties may be assigned, are required.

QUALIFICATIONS:

• Healthcare experience or education.
• High school diploma or general education (GED).
• Valid Pharmacy Technician license from CA Board of Pharmacy.
• Basic operation of a computer workstation, electronic medical record, and pharmacy computer system.
• Use of Windows Explorer (electronic file-handling).
• Able to speak Spanish, preferred.
• Experience with HIV and sexual health medications.
• Specialty experience with 340B program.