Lead Non-Clinical Front Office Trainer - Oklahoma Heart Hospital

ONE TEAM. ALL HEART.

At Oklahoma Heart Hospital (OHH), patient care isn’t just a priority—it’s our passion. Every member of our team is deeply involved in delivering exceptional care, bringing hope, compassion, and healing to our patients and their families. Together with our physicians and caregivers, we’re not only shaping the future of heart care in our state but also setting the standard nationwide.

Exceptional Benefits Await You:

• Comprehensive Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Long-Term and Short-Term Disability Coverage
• Employee Assistance Programs (EAP)
• Generous Paid Time Off (PTO)
• Extended Medical Benefits (EMB)
• Opportunities for Continuing Education and Professional Development

Please note that benefits and eligibility may vary by position, and some roles (e.g., PRN, Flex, Float) may have exclusions. For eligible positions, benefits kick in on your first day of employment.

Location: North Hospital  4050 W. Memorial Rd OKC OK 73120

Shift: Full time, Days Monday -Friday

Join Us as a Patient Access Educator – Lead!

Are you passionate about shaping top-notch teams and enhancing front office operations? As a Patient Access Educator – Lead, you'll be at the forefront of training and developing our Front Office and Clinical staff, specializing in Registration/Check-In, Clinic Scheduling, and Medical Receptionist procedures. Your role is crucial in ensuring smooth operations and adherence to best practices.

Key Highlights:

• Dynamic Training: Craft and deliver engaging training programs on EPIC Systems, Clinic Policies, and Procedures, setting new employees up for success.
• On-Site Support: Provide ongoing education and hands-on training at our hospitals and over 60 Rural/Urban sites, with travel as needed.
• Continuous Improvement: Partner with Human Resources to refine onboarding processes and support staff performance with impactful, real-world training.

Key Responsibilities:

• Training Development: Design and deliver training programs for Patient Access and Clinical staff, covering Registration, Check-In, Scheduling, and Billing.
• Onboarding: Collaborate with HR and Clinic Directors to create onboarding sessions and provide ongoing support for new hires.
• Performance Support: Monitor staff performance with Clinic Directors, offering additional training and refining programs based on feedback.

Skills and Qualifications:

• Training & Development: Experience in designing and delivering training, ideally in healthcare or office settings.
• Technical Knowledge: 1 year of medical front office experience with familiarity in EPIC, EMR, and insurance. Proficient in Microsoft Office.
• Organizational Skills: Strong ability to manage and coordinate training activities.
• Communication: Excellent interpersonal skills for effective training and support.
• Adaptability: Flexible in adjusting training methods to meet evolving needs and technologies.

This role is crucial for upholding high standards and fostering a positive, uplifting culture in Patient Access by ensuring all staff are trained for success.

Education: High school graduate or equivalent preferred.

Experience: 1 year of medical front office experience with familiarity in EPIC, EMR, and insurance. Proficient in Microsoft Office.

Why Choose Us? At OHH, you’re not just joining a hospital; you’re joining a family that cares deeply about each other and the patients we serve. Here, your contributions will make a meaningful impact every day. If you're passionate about heart care and looking for a supportive environment where you can grow professionally and personally, we’d love to hear from you!

Apply Today and Be a Part of Our Heartfelt Mission!