Lead IT Systems Analyst - NiSource
Merrillville, IN 46410
About the Job
Description
Lead IT Systems Analyst
Full Time Perm
Way of Work: Hybrid - 2 days on location
Salary: $107,000 - $160,500
Location: Merrillville, IN or Columbus, OH
The Lead IT Systems Analyst, reporting to Manager of IT Applications, will participate in the solution of designs including gathering requirements, writing technical specifications, configuration and performing testing for application support in their assigned department. This will require strong coordination and communication with business partners and IT service providers to ensure IT adheres to the agreed to Operating Level Agreements (OLAs) and defined Service Level Agreements (SLAs). This role is responsible to drive the performance of our IT Service Providers and provide enhanced guidance for technical problem support and issue management and will be responsible to ensure proper systems documentation is reviewed, approved, and maintained in the repository of record by service providers. The Lead IT Systems Analyst will have coaching and training duties around applications level support.
Your responsibilities may include, but are not limited to:
Partners with business and IT service providers to ensure timely resolution of systems issues, or escalate as appropriate
Participates in solution of designs for small to medium size capabilities, upgrades, and disaster recovery exercises, etc.
Develops and maintains relationships with key end users
Identifies LEAN opportunities and drive measurable continuous improvement (this is particularly important as we identify opportunities to shift-left, automate, reduce non-IT work across our teams, and create a focus on ITIL best practices)
Supports Service Provider and internal team achievement of Service Level Agreements
High/improving customer satisfaction scores (business partners and end users)
Ensures systems documentation is kept up to date, including APM
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
Bachelor’s Degree or equivalent experience
8+ years of experience in IT systems level support such as service ownership (ITIL methodologies) or similar job duties
8+ years of experience in the application technology domain
3+ years of experience with leading, supervising, training, or peer development
Preferred Qualifications
Agile certifications
Experience working with distributed teams
ITIL certification
Experience with ServiceNow
Disclaimer
This description is not designed to be a complete list of all duties and responsibilities required of the position
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Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range:
$65,900.00 - $160,500.00Posting Start Date:
2024-07-01Posting End Date (if applicable):
Please note that the job posting will close on the day before the posting end date.