Lead IT Operations Specialist (Payments Production Support) at Discover Financial Services

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Lead IT Operations Specialist is a senior member of IT Support responsible for IT Operations managing multiple systems and tools. Focused on key systems/applications within Payment Services - PULSE. Provides technical direction to the team and works with other BT teams to integrate support procedures as systems are brought online or enhanced. Trains junior team members. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. This role is great for those trying to progress in their technology career, and it provides great exposure to several critical applications and business teams. Team members will gain invaluable knowledge of our applications, develop subject matter expertise, and be enabled to grow within the team, or into SREs/Application Engineers.

How You’ll Do It

• Provide 24x7 On-call support (rotation)
• Owns and maintains disaster recovery/business continuity plans
• Participates in strategic technology decisions and fills role of subject matter expert in operational readiness/operational excellence and support of new systems and services
• Proactively identifies and mitigates issues based on experience with mission critical technologies
• Coaches technology and business communities. Provides ongoing training related to systems and operational readiness and support
• End to end ownership of Production systems quality, availability and stability through proper change management and incident management.
• Creates and maintains technical documentation
• Develops and implements operational processes
• Acts as a liaison between technology and business teams
• Provides technical leadership to team. subject matter expert on key systems and management tools/systems.  Provides Operational requirements to BT teams
• Participants on product design and system selection 
• Mentors other team members
• Collaborates with Business and BT partners to ensure internal and external customers’ needs are met
• Works with Business partners, operations, product/applications teams, and project managers to develop process and procedures for operational readiness

Qualifications You’ll Need

The Basics

• Associates Degree in Computer Science or related
• 4+ years of experience in IT Computer Operations, IT Customer Service, or related
• In lieu of educational experience, 6+ years of experience in IT Computer Operations, IT Customer Service, or related

Physical And Cognitive Requirements

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• Bachelor’s degree in Computer Science or related
• 6+ years of experience in IT Computer Operations, IT Customer Service or related
• ITIL certification 
• Experience with SharePoint and LucidChart.
• Experience with ServiceNow, Moogsoft, Tableau, Datadog, Grafana, and Splunk
• Experience and familiarity with network technology and operations
• Unix and Bash scripting knowledge
• Strong and effective verbal and written communication skills.
• Self-motivated, team motivator, and team leader.
• Ability to effectively communicate to both technical and non-technical business partners.
• Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systems
• Experience in production support and problem management

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-KE

Application Deadline:

The application window for this position is anticipated to close on Nov-30-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.