Lead IT Helpdesk at Creative Financial Staffing
Bakersfield, CA
About the Job
IT Lead Service Desk
SUMMARY:
Under the supervision of the Information Technology Administrator, the Service Desk Lead will be responsible for leading the Help Desk team, creating support standards and metrics, and improving the overall quality of support.
About the company and opportunity:
MaxSalary: USD85000
MinSalary: USD70000
SUMMARY:
Under the supervision of the Information Technology Administrator, the Service Desk Lead will be responsible for leading the Help Desk team, creating support standards and metrics, and improving the overall quality of support.
About the company and opportunity:
- Our client is an established nonprofit company with over 40years in the business
- Advancement opportunities and they love to promote from within
- Energetic technology team that loves to support and grow together
- Excellent benefits package and yearly raises
- Family-oriented and casual working environment
- Company gatherings and events for employees
- Manage the help desk team and evaluate performance.
- Ensure high-quality customer service while promoting end-user satisfaction through managing the helpdesk and technology support process.
- Maintain IT asset inventory.
- Ensure customer service is timely and accurate daily.
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards.
- Worked in Help Desk and helped build a team
- Active Directory
- Azure
- Leadership Experience
- Certifications is a plus
- Degree is a plus
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MaxSalary: USD85000
MinSalary: USD70000